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To: Stuart C Hall who wrote (6120)3/9/1999 1:34:00 PM
From: Sleeper  Respond to of 29970
 
Thought you would be interested in this.. after Jing's near apoplexy over his cable modem (just kidding, Jing) I wrote TCI for their timetable of my neighborhoods instillation. Here's their reply:

Thank you for writing TCI@Home.

Unfortunately, TCI@Home is not currently available in your area. We are
committed to notifying all interested parties once @Home is available in
a given area.

Before we can offer the @Home service to your neighborhood, we must
first upgrade the cable plant that serves your neighborhood for two-way
communication. These upgrades must pass very strict quality control
standards. In order to ensure your satisfaction with the service,
TCI@Home will not certify the plant until our service is in compliance
with these standards.

TCI@Home recognizes that many TCI customers are anxious to experience
@Home. Therefore, we are continuing to evaluate new launch markets. As
soon as these plans are final, we will make a formal announcement.

I have put your information on our waiting list. Someone will contact
you when the @Home service is available in your neighborhood.

If you should have any additional questions, you may Email us at
customer.care@tci.net, or call our Customer Support Center at
1-888-262-6300, or 1-888-404-4663. Customer Support Representatives are
available 24 hours a day, 7 days a week for your convenience.
Sincerely,

Pete A
TCI@Home Electronic Communications Support

Well, at least it's a polite "too bad!"

By the way, Stuart, while the thought of Impristine and Ahhaha running away together sends chills down my spine, the prospect of offspring from the union is downright scary <g>

Sleeper



To: Stuart C Hall who wrote (6120)3/9/1999 3:41:00 PM
From: Scott Garee  Read Replies (1) | Respond to of 29970
 
I'm beginning to think that Ahhaha and Impristine have run off together? Imagine those conversations.

LMAO

It'll never last. I just hope it wasn't of necessity. ;-)



To: Stuart C Hall who wrote (6120)3/11/1999 4:36:00 PM
From: Stuart C Hall  Respond to of 29970
 
I wonder how this would affect AOL's servers should they get broadband access? Would people just get their "server too busy" error a lot faster? =)

No Hometown for AOL users
By Matthew Broersma, ZDNet

America Online Inc. users are fuming over continued problems with Hometown AOL, a personal home page service introduced last fall.
Hometown allows AOL subscribers to build their own home pages using a simple interface, but many users say getting their pages online hasn't been so simple.

According to complaints posted on AOL message boards, and interviews with ZDNN, the Hometown software either fails to save the Web page or can't connect to Hometown's servers.

And since the problem was first reported last month, users say they haven't noticed any improvements.

"When I try to publish [my Web page] I end up in this waiting process that can go on for hours and hours at a time, and that never gets resolved," said Hometown user Margaret Bosch. "It's an ongoing thing. There are hundreds of [complaint] postings every day."

Hometown is currently available only to AOL subscribers, but AOL (NYSE:AOL) plans to make it available to anyone on the Web. That would bring the company into direct competition with Geocities (Nasdaq:GCTY), which is being purchased by Yahoo! Inc. (Nasdaq:YHOO), and Tripod, owned by Lycos Inc. (Nasdaq:LCOS).

AOL: It's just too popular
AOL says the service is just too popular, and that even doubling the capacity of its servers' Web connection hasn't solved the problem.

"What you may be experiencing is that occasionally, during peak hours, the high number of people creating and updating their Web pages may sometimes affect a user's ability to upload and publish their personal Web page," wrote a Hometown representative on an AOL message board Tuesday. "We have recently doubled the Hometown AOL access capacity and plan to continue growing capacity in the coming months."

But users say the delays occur no matter what time they try to publish, and that some of their screen name accounts are affected while others are not.

"I have tried to publish at early morning hours, middle of the night, and during midday," one Hometown user posted.

"I spent the whole weekend trying to publish a page," wrote another user. "Starts to publish then ... gets stuck at five or 16 percent, then I get booted."

Spotty reliability record
America Online has had a spotty reliability record, partly because it has the largest user base of any online service, with more than 16 million members.

In 1997 AOL became notorious for its users' difficulties in even completing a dial-up connection, a problem that took large infrastructure investments to ease.