To: Stuart C Hall who wrote (6120 ) 3/11/1999 4:36:00 PM From: Stuart C Hall Respond to of 29970
I wonder how this would affect AOL's servers should they get broadband access? Would people just get their "server too busy" error a lot faster? =) No Hometown for AOL users By Matthew Broersma, ZDNet America Online Inc. users are fuming over continued problems with Hometown AOL, a personal home page service introduced last fall. Hometown allows AOL subscribers to build their own home pages using a simple interface, but many users say getting their pages online hasn't been so simple. According to complaints posted on AOL message boards, and interviews with ZDNN, the Hometown software either fails to save the Web page or can't connect to Hometown's servers. And since the problem was first reported last month, users say they haven't noticed any improvements. "When I try to publish [my Web page] I end up in this waiting process that can go on for hours and hours at a time, and that never gets resolved," said Hometown user Margaret Bosch. "It's an ongoing thing. There are hundreds of [complaint] postings every day." Hometown is currently available only to AOL subscribers, but AOL (NYSE:AOL) plans to make it available to anyone on the Web. That would bring the company into direct competition with Geocities (Nasdaq:GCTY), which is being purchased by Yahoo! Inc. (Nasdaq:YHOO), and Tripod, owned by Lycos Inc. (Nasdaq:LCOS). AOL: It's just too popular AOL says the service is just too popular, and that even doubling the capacity of its servers' Web connection hasn't solved the problem. "What you may be experiencing is that occasionally, during peak hours, the high number of people creating and updating their Web pages may sometimes affect a user's ability to upload and publish their personal Web page," wrote a Hometown representative on an AOL message board Tuesday. "We have recently doubled the Hometown AOL access capacity and plan to continue growing capacity in the coming months." But users say the delays occur no matter what time they try to publish, and that some of their screen name accounts are affected while others are not. "I have tried to publish at early morning hours, middle of the night, and during midday," one Hometown user posted. "I spent the whole weekend trying to publish a page," wrote another user. "Starts to publish then ... gets stuck at five or 16 percent, then I get booted." Spotty reliability record America Online has had a spotty reliability record, partly because it has the largest user base of any online service, with more than 16 million members. In 1997 AOL became notorious for its users' difficulties in even completing a dial-up connection, a problem that took large infrastructure investments to ease.