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To: Bill who wrote (5740)	3/16/1999 11:15:00 AM
From: Scrapps	Respond to of 9236

Pacific Bell Hiring Soars for Customer Service Jobs SBC Adds 4,000 California Jobs Since 1997 Merger LOS ANGELES--(BUSINESS WIRE)--March 15, 1999--Pacific Bell has added more than 1,000 new customer service representative and technician positions in the first two months of 1999 and is actively recruiting applicants for hundreds of additional new jobs. The hiring surge is designed to enhance service and meet the soaring demand for telecommunications in California. Since the April 1, 1997 merger of SBC and Pacific Telesis, Pacific Bell and its affiliated companies have added more than 4,000 new jobs to its California payroll. ''When our companies merged less than two years ago, we promised to create 1,000 new jobs in California. In fact, we have exceeded that commitment fourfold,'' said Ed Whitacre, chairman and chief executive officer of SBC Communications, the parent company of Pacific Bell. ''Meeting commitments is at the root of our operating philosophy; exceeding them is our practice. Creating so many quality jobs is yet another aspect of a merger that has been a win-win for California.'' In 1997, the Pacific Bell companies added more new jobs than the net total of the five other largest employers in California combined, according to the state Employment Development Department. Whitacre, who is speaking today to the Town Hall forum in Los Angeles, said that attracting quality employees is a top priority for Pacific Bell. ''Recruiting is especially important for us as we add more customer- facing positions to enhance the services that we offer,'' Whitacre said. ''In today's competitive market, service will make the difference when customers choose a telecommunications provider.'' Pacific Bell provides service, for example, to customers in seven languages. Many of the positions that are available will be for bilingual representatives. The majority of Pacific Bell's new jobs in the past two years have been in customer facing positions, notably outside service technicians and service representatives. The telephone customer service representative positions currently available and that will be added throughout the year are in residential service centers. Representatives will be trained to respond to calls from Pacific Bell customers and to answer questions on products and services. Outside service positions are needed to keep pace with the demand for new lines and new services such as Asymmetrical Digital Subscriber Lines (ADSL). The positions range as high as $40,000 per year for experienced service representatives and $47,000 for experienced service technicians. The jobs are union-represented and offer benefits packages that include medical, dental and vision care, as well as a savings and pension plan. Prospective applicants are encouraged to call 1-800-924-JOBS for more information on openings and the process for submitting a job application. Information is also available on the Web at www.pacbell.com/careers. SBC Communications Inc. (www.sbc.com) is a global leader in the telecommunications industry, with more than 37 million access lines and 6.9 million wireless customers across the United States, as well as investments in telecommunications businesses in 11 countries. Under the Southwestern Bell, Pacific Bell, SNET, Nevada Bell and Cellular One brands, SBC, through its subsidiaries, offers a wide range of innovative services. SBC offers local and long-distance telephone service, wireless communications, data communications, paging, Internet access, and messaging, as well as telecommunications equipment, and directory advertising and publishing. SBC has more than 129,000 employees and its annual revenues rank it in the top 50 among Fortune 500 companies.

To: Bill who wrote (5740)	3/16/1999 11:17:00 AM
From: BuddyW	Respond to of 9236

I guess ABI. Their percentages do not take into account the deals that are presently being consummated between RBOCs and ISPs. (ie. AOL and Bell Atlantic; AOL and SBC). Also, we presently have services popping up who offer DSL. There are a couple of brand new providers in the Mid-Atlantic region whose names escape me presently. It all gets back to the fact that there are more phone lines than cable subscribers. fqwiii...

To: Bill who wrote (5740)	3/16/1999 11:34:00 AM
From: Scrapps	Read Replies (1) \| Respond to of 9236

Sorry Bill, here are some more estimates you are welcome to.... 12 January 1999 A new analysis by Point Topic predicts that "DSL will become the dominant high-speed Internet access medium for the mid 'zeros' (2003 to 2007)." This is contrary to the conclusions of many other analysts that cable modems will be the leading high-speed access channel for home Internet users. DSL (digital subscriber line) technology has the capability to deliver 1.5 or 8 megabits of data per second over an ordinary copper telephone line, depending on which version is used. This is about 30 or 160 times as fast as the best modem performance generally available today. It means, for example, that home users with a DSL service could download video on demand over the Internet. DSL service must be provided by the local telephone company and so far its availability is very limited. Cable modems offer an alternative technology for providing high-speed access to the Internet, over cable television networks. There are already about 400,000 cable modem users in the USA and analysts such as Forward Concepts or Datacomm Research believe that cable modems will stay well ahead of DSL services in their share of the Internet access market. The Point Topic analysis, The Prospects for DSL, looks at eight issues which are considered potential barriers to the take-up of DSL and concludes that each one will be overcome in the 1999 to 2003 period. As a result DSL will be able to achieve high levels of market penetration. The eight issues are identified in the Management Summary of The Prospects for DSL. "Many of the barriers for DSL are just the same as for cable modems," says Tim Johnson, the Point Topic analyst, "such as the problem of providing enough bandwidth on the Internet to carry all the traffic. But I think the big advantage for DSL in the end will be the sheer strength of the telcos. They simply have more money, more technology and more coverage than the cable companies and that will push DSL through."