To: W.F.Rakecky who wrote (29035 ) 3/17/1999 3:49:00 PM From: Moonray Respond to of 45548
More: 3Com eyes $100M savings CNNfn - March 17, 1999: 2:04 p.m. ET E-business seen boosting productivity, allowing 'real-time' transactions NEW YORK (CNNfn) - Computer networking company 3Com Corp. said Wednesday it expects to save about $100 million in calendar 1999 because of streamlining from doing more business electronically. The Santa Clara, Calif.-based company projected that so-called "e-business" transactions would skyrocket from the current 30 percent of total revenue, or approximately $2 billion, to 80 percent at the end of 1999. The firm cited a number of technological innovations that provide quicker and higher quality customer service. One example is customer support: 3Com said a hot line telephone call that costs $10 per call when technicians answer costs just 50 cents when customers type their queries at the company's Web site and get a real-time answer. 3Com said it is improving its capabilities to sell products online, and by the end of the year will be able to provide up-to-the-minute, "real-time" information on product availability and delivery for itself and its customers. "We are creating a new model for how we work with our customers, partners and suppliers," said Tom Thomas, 3Com's chief information officer and senior vice president of e-business operations. "And we view this evolutionary transition as the next step in bringing revolutionary business practice improvements not only to the networking industry but also to the information technology industry." 3Com (COMS) said it would further develop relationships with technology companies with whom it has formed partnerships, including Sun Microsystems (SUNW), enCommerce, Tibco Software Inc. and Inso Corp. (INSO) Two weeks ago, 3Com warned that its earnings would be lower than expected for the fiscal third quarter ended Feb. 28, a period typically slow for networking firms. The company said net income, expected to be reported next week, should come in at about 23 cents per share -- 13 cents lower than the consensus of what analysts had predicted. In midday Wednesday trading, 3Com shares were up 1/16 at 25-5/8. o~~~ O