To: GBT who wrote (57 ) 4/6/1999 1:18:00 PM From: Scrapps Respond to of 118
Registry Magic Announces New Virtual Operator, Doubles Capacity and Increases Performance Award-Winning Speech Recognition Product Delivers Significant Enhancements at Same Affordable Price BOCA RATON, Fla.--(BUSINESS WIRE)--April 6, 1999-- Utilizing new and proprietary technological advances, Registry Magic(r) (Nasdaq:RMAG - news) Tuesday announced Version 2.0 of the Virtual Operator(r), dramatically improving the price performance of their award-winning, speech recognition call routing system for the second time in the last five months. The new version doubles the number of names that are understood by the system, improves the speed of the recognition engine by a third and adds new functionality without an increase to the system price. Registry Magic's Virtual Operator performs the tasks of live operators by using natural speech recognition technology that listens, understands, and responds to a caller's conversational request. While it simultaneously answers a number of calls, the Virtual Operator never places callers on-hold and eliminates the need for inefficient touch-tone menus. As a result, the Virtual Operator can save a company thousands of dollars in operational costs, improve customer service and enhance corporate image. The new technology in Version 2.0 of the Virtual Operator provides many upgrades and enhancements that include: - Increases name capacity by 100%. Now supports up to 1,000 names per location. - Improvement in the recognition speed of the speech recognition engine by more than 30%. - Integration of a 'supervised' outgoing audio messaging system. Gives callers answers to frequently asked questions such as hours of operation, directions or general company information. - Support for more than one referring number per person. Includes support for pagers and cellular telephones. - Automatic fax routing support. Eliminates the need for customers to publish a separate number for their fax machine. - Enhanced administrative utility that includes new speech synthesis technology. Provides even greater ease-of-use, ease-of-installation and maintenance for dealers and end-users. Internationally, where touch-tone technology may not be prevalent, the Virtual Operator provides telephone automation where not available by other means. The recipient of a number of industry awards and named a 'National Treasure' by the Smithsonian Institution, the Virtual Operator is used by both small and Fortune 500 size companies alike in industries including finance, insurance, manufacturing, distribution and automotive. ''Our earlier version of the Virtual Operator has been consistently recognized by our customers, distribution partners and the industry for its leadership in accuracy, simplicity and price performance,'' said David May, vice president of Product Development and Strategy for Registry Magic. ''With our new version, we continue to demonstrate our commitment on maintaining our leadership in the explosive growth market of speech recognition products.'' Registry Magic develops and markets proprietary speech recognition technologies, products and services on a worldwide basis. The company's current award-winning products utilize proprietary technologies from Registry Magic and Lernout & Hauspie (Nasdaq:LHSPF - news) and understand spoken words making it easy to access data and perform human-like tasks. For future Internet products and services, the company is working closely with Microsoft (Nasdaq:MSFT - news) and their new Web-based IVR technology. The company has also joined with Motorola (NYSE:MOT - news) as an active participant in establishing the Internet VoxML standards initiative. Authorized dealers and distributors include among others, Entex Information Systems, Inter-Tel (Nasdaq:INTL - news) and Telco. Registry Magic is a Dialogic (Nasdaq:DLGC - news) Platinum Partner and a member of the Nortel Networks (NYSE:NTL - news) Business Affiliate Program, the Siemens (OTC:SMAWY - news) Ready Program, and the NEC (Nasdaq:NIPNY - news) Fusion Program. For more information, call 1-888-762-4428 or visit the Web site at www.registrymagic.com. Registry Magic and Virtual Operator are registered trademarks of Registry Magic Inc. All other trademarks or registered trade names are property of their respective holders. Except for the historical information contained herein, the matters discussed in this news release are forward looking statements. Readers are cautioned that such forward-looking statements involve risk and uncertainties including without limitation the general risks associated with the intense competition and rapid technological change characteristic of the computer telephony and speech technology markets. The forward-looking statements contained herin speak only as of the date of this release and are subject to risks set forth in Registry Magic's reports filed with the Securities and Exchange Commission. Registry Magic expressly disclaims any obligation or undertaking to publicly release any updates or revisions to any such statement to reflect any change in expectations or any change in events, conditions or circumstances on which any such statement is based. biz.yahoo.com