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To: Mr. Aloha who wrote (54)	3/23/1999 6:28:00 AM
From: Linda Kaplan	Respond to of 430

It was their problem, but it took them all morning and before they answered my email, and then they had me waste a lot of time, downloading another version of the software and installing it and doing other kinds of troubleshooting. Finally they found another complaint like mine, that they couldn't access the server, and they fixed it, but they unfixed it and fixed it again several times. So basically I couldn't really use the service yesterday. They didn't really get to work on fixing it till they got a second complaint. John is very nice and gave me his phone number but he doesn't know much about technical matters and even less about Mac technical matters, as a result of which I don't know what was wrong at their end, just that it was definitely a problem on their end. My bet is that it's not over, either. Linda

To: Mr. Aloha who wrote (54)	3/23/1999 10:58:00 PM
From: Garland M Baker	Respond to of 430

If I don't get home my girlfriend is going to leave me. Downloaded the program, signed up and have done nothing since for several hours. Runs well on PII 350 with 128K ram. No crashes. Haven't looked into wrong data others on thread are commenting about but will do tomorrow. Question. Is there a way to get to Headline News about a stock from program. Can't find it anywhere. Appreciate you bringing this program to the attention of SI with your thread. Garland from Costa Rica, Central America.