Hi Robert;
Are you familiar with a company called Infocast Corp......appears to be moving strongly into the Virtual Call Centre and Telework markets.
Here is the company's press release:
PRESS RELEASE
INFOCAST JOINS WITH AT&T CANADA
TO LAUNCH COMMERCIAL VIRTUAL CALL CENTER SOLUTION
TORONTO August 4, 1999 – INFOCAST CORPORATION (“Infocast”)(NASDAQ BB symbol: “IFCC”), a leading
Application Service Provider (ASP), announced today that it has entered into an agreement with AT&T Canada to launch
one of Canada's first commercial virtual call centers supported by AT&T Canada's advanced digital virtual private network
(VPN).
The virtual call center software program allows agents to work in a virtual environment, no matter where they are located,
home or office, just by using a personal computer and a headset. Supervisors monitor the agents' productivity and efficiency
in the same way as in any other call center.
More than 3,000 virtual agents will be trained and begin taking calls over AT&T Canada's virtual private network within the
next 12 months.
InfoCast's virtual call center software application connects any prospect or customer any time, anywhere, in their language
of choice, to a live agent, immediately.
James Hines, President of InfoCast, stated "We are excited to launch this industry leading business solution with AT&T
Canada. The combination of AT&T Canada's broadband networks together with their excellence in marketing and
customer service will help make the InfoCast Virtual Call Center application one of the key applications for E-commerce
globally.”
“By melding traditional call center solutions with Internet technology, this will position InfoCast as the market leader in virtual
call center solutions,” added James.
“Call Center business is booming in North America. This new breed VCC solution solves real business problems today,
providing load balancing and sharing, redundancy and back-up, skills allocation, facility cost savings, and an expanded labor
pool,” remarked Michael Sheehan, Senior Vice President, InfoCast.
“The AT&T Canada advanced digital VPN is designed to provide 100% call completion seamlessly to agents in both
traditional and virtual call centers. It provides customers with two key features; bandwidth for high-speed digital data
transmissions, and secure routing through all links,” said George Harvey, President, Business Services, AT&T Canada.
About InfoCast: USA-based InfoCast Corporation, an Application Service Provider (ASP) is in the business of providing
outsourced IT solutions to the North American marketplace. Infocast applications will be delivered through a North
American network of strategically placed information hubs. These hubs will be implemented on Sun Microsystem's
Enterprise 10000 computing platform and based on Sun Solaris, Netscape and Java related technologies, providing the
highest levels of reliability, scalability and performance in the industry. InfoCast is using a sophisticated distributed
architecture technology that brings reliability and scalability to applications distributed across a network. This technology
provides the infrastructure that enables and enhances applications such as InfoCast's initiatives in Distributed Learning,
Telework, Virtual Call Center Solutions and Application Hosting. More information about InfoCast Corporation can be
found on the web at www.infocast-corp.com.
About AT&T Canada: AT&T Canada is Canada's largest facilities-based competitive voice, data and Internet
telecommunications provider. Created in June 1999 from the merger of AT&T Canada Long Distance Services, MetroNet
Communications, Netcom Canada and ACC TelEnterprises, AT&T Canada brings together the country's largest
competitive local exchange carrier (CLEC), three of Canada's leading competitive Internet Service Providers (ISP), and
Canada's pioneer in competitive long distance. Deploying the most advanced fibre-optic networking and digital switching
platforms, AT&T Canada offers customers across the country a full suite of local and long distance voice, data, and Internet
services – with excellent customer service, sales and service locations from coast-to-coast, and competitive pricing. AT&T
Canada is a public company with its common stock traded on the Toronto and Montreal stock exchanges under the symbol
TEL.B and on the NASDAQ National Market System under the symbol ATTC. Visit AT&T Canada's web site,
www.attcanada.com, for more information about the company.
This press release contains forward-looking statements. These forward-looking statements are dependent on a number of
factors, which could cause actual results to differ materially from those expressed or implied in the forward-looking
statements.
For further information contact:
Mr. James Hines, President Eva Innes
InfoCast Corporation Director, Corporate Communications
jhines@infocast-corp.com AT&T Canada
416-345-2114
Mr. Cliff A. Jones einnes@attcanada.com
Investor Relations
cjones@infocast-corp.com
North America toll Free: (877) 338-8889
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