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Technology Stocks : AUTOHOME, Inc -- Ignore unavailable to you. Want to Upgrade?

To: Randy Ellingson who wrote (7242)	4/1/1999 7:04:00 PM
From: jacksoo	Respond to of 29970

Bad news! Rapid expansion is fine but don't let the customer down.

To: Randy Ellingson who wrote (7242)	4/1/1999 7:20:00 PM
From: Neal davidson	Read Replies (1) \| Respond to of 29970

Randy: I have had ATHM at my house since the first of the year. The installation did not go perfectly, and I did suffer occasional outages at first. I often waited on hold for half an hour, and it was hard to find anyone at Comcast or ATHM who seemed like they really cared. Since the end of January, however, things have been working fine. We recently had an outage for a few hours, and when I called to find out what was going on, a technical rep picked up within 3 minutes. He told me that it was a planned outage to upgrade the system. I told him that I would have appreciated being told in advance, but I survived. I went through the AOL problems a couple of years ago. This is not nearly as bad as that. The speed is spectacular and totally changes the internet experience. ATHM will grow by word of mouth, as much as by advertising. All my friends want to get it. One guy, who used my computer, and who has satellite TV reception, is thinking of switching back to cable so that he can get the modem and cable TV as a package. I would rather have the occasional problems, which signify fast growth, rather than no problems, because the system is not being used. MSFT gets bad press, INTC gets bad press, AOL gets bad press, ATHM gets bad press. Nice company we are keeping, wouldn't you say?

To: Randy Ellingson who wrote (7242)	4/1/1999 7:25:00 PM
From: Educator	Read Replies (3) \| Respond to of 29970

Randy- Wow, 45 minutes. That is ridiculous. Did you call @Home, or the cable company that connected you and handles your account? The track record from cable companies in the area of customer relations isn't that good. I don't know if @Home can be blamed for everything. I called TCI yesterday to check on my installation status. The local TCI person was very nice and helpful. She said she didn't know where the installers were in my area, and instead directed me to three 800 numbers. When I dialed the first number, I immediately got a man from TCI in Colorado. The guy was very nice and said they were adding @Home at a feverish pace. He told me they were on the other side of the Mississippi River from me. Wouldn't you know I got that friggin river standing between me and @Home. Anyway, he did say the current number for TCI alone is now an unofficial 50,000. Does anyone know the year-end number of TCI@Home subscribers? If we knew that, we could see what kind of an increase this cable company has in the first quarter, and use that increase to estimate "total" subscribers. It's just a thought. Don't ask me why I'm hung up on numbers, but I am. I want to know!!!! Randy, let us know how you like the service once you get it. Take care, Ed