Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Internet Guru Discussion -- Ignore unavailable to you. Want to Upgrade?

To: steve harmon - analyst who wrote (953)	4/10/1999 10:10:00 AM
From: Helge Kiessler	Read Replies (1) \| Respond to of 4337

Hi everybody, especially Steve does anyone have any comments on ALU? The other picks on internetstocknews.com sound good. What about this one? regards Helge Kiessler

To: steve harmon - analyst who wrote (953)	4/11/1999 12:34:00 PM
From: Mr Metals	Respond to of 4337

ecommercetimes.com Sideware Unveils Real-Time Customer Service Tool for IBM E-Commerce Systems James Hollander, Staff Writer E-Commerce Times January 15, 1999 Canadian software developer Sideware Systems Inc. (VSE:SYD) has announced a new customer service tool that enables online merchants to interact with shoppers in real-time over the Internet. The new product appears to consumers as a Java-based whimsical avatar named Dr. Bean. It can interact with online shoppers, and allow a customer service representative (CSR) to respond to shoppers' questions on a real-time basis. Dr. Bean can also guide customers to various pages in the merchant's online store, using a technology for "screen synchronization" between the customer service representative and the online shopper's Web browser. Dr. Bean is a value-added product that can be integrated with IBM middleware products like DB2, Net.Commerce and Websphere, to create e-commerce solutions. Other applications of Sideware's new technology include allowing a customer service representative to suggest alternative products for out-of-stock items, promote add-ons, discuss sales specials, or assist shoppers with trouble-shooting. According to Owen Jones, president of Sideware Systems, "Dr. Bean fills the void that exists in e-Business customer service by providing companies the ability to deliver live, personalized customer service right over the Internet." Additional Product Features Some of Dr. Bean's other features include CSR lead/follow browser synchronization, same-time chat contextual to Web pages, customer call-queuing and prioritization, and vendor CSR call-escalation. The new product also provides capabilities for product support, tracking of customer activity and buying history, push content prompted by customer profile, up-selling and cross-selling, all of which contribute to increased sales, profits and greater customer loyalty. Written in pure JAVA, Dr. Bean requires no download or storing of additional software on customers' PCs. -------------------------------------------------------------------------------- MM