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To: Susan G who wrote (32322)4/9/1999 2:37:00 PM
From: Margaret Mateer  Respond to of 120523
 
Hope this helps, Susan - I've been watching this one waiting for a good time to step in.
Tuesday March 30, 8:08 am Eastern Time
Company Press Release
Ask Jeeves Taps Switchboard's Directory Services for Answers to Consumer Questions Online
WESTBORO, Mass. and BERKELEY, Calif.--(BUSINESS WIRE)--March 30, 1999--

Partnership with Popular Question-Answering Service Provides

Increased Visibility for Local Merchants Establishing Web

Storefronts in Switchboard Yellow Pages

Switchboard, Inc., the popular Internet subsidiary of Banyan Systems Incorporated (NASDAQ:BNYN - news) and Ask Jeeves(tm), Inc., the first company to develop an Internet-wide, natural-language, question-answering service for consumers, announced a partnership today that will utilize Switchboard's directory services on the Ask Jeeves Web sites, www.ask.com and www.ajkids.com. Ask Jeeves will use Switchboard's directory services to answer consumer questions which require information about businesses and people. The partnership provides increased exposure to participants in Switchboard's Local Merchant Program, while raising awareness of merchant sites to a wider audience of consumers.

''Through Switchboard's Yellow Pages-based Local Merchant Program and its patented White Pages user registration system, millions of people and businesses have updated or added their listings and information to the Switchboard site,'' said Rob Wrubel, president and CEO of Ask Jeeves. ''The up-to-date information on the Switchboard site makes it a powerful resource for consumers to find people and businesses online. By adding the site to our answer network, we are continuing to populate our knowledgebase with the best answers to consumer's questions.''

''The intuitive question-answering model used on the Ask Jeeves Web sites opens up new and exciting ways for people and business information to be found,'' said Dean Polnerow president of Switchboard. ''We are very pleased to be partnering with one of the fastest growing sites on the Internet, bringing a new audience of users to Switchboard and our merchant base.''

About Switchboard, Inc.

Switchboard (www.switchboard.com) is one of the leading white and yellow pages directories on the Web and among the 40 most active Web destinations according to Media Metrix, the foremost Internet traffic monitoring service. More than 40 million times each month, Switchboard helps consumers find the information they need, whether it is locating a long lost friend or the nearest restaurant, hotel, or automobile dealer. Switchboard is the 1998 winner of the Local Internet Service Award for best national directory service. Offering comprehensive information, unmatched speed and innovative features, Switchboard is the on-line directory selected by Alta Vista, Bell Atlantic and GeoCities. Switchboard Incorporated is a majority held subsidiary of Banyan Systems, Inc. (NASDAQ:BNYN - news). Switchboard is a registered trademark of Switchboard Inc.

About Ask Jeeves, Inc.

Incorporated in 1996 and based in Berkeley, California, Ask Jeeves is the first company to develop an Internet-wide, natural language, question-answering service for consumers who need a fast, intuitive and trusted way to find answers to their questions online. Ask Jeeves' helps humanize the Internet by allowing people to ask questions in plain English, and receive direct, accurate responses. Ask Jeeves' connects consumers to answers - through its public Web sites, www.ask.com and www.ajkids.com, and through the Web sites of companies that use its Corporate Question-Answering Service. For more information visit ask.com or call 510.649.8685