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Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG) -- Ignore unavailable to you. Want to Upgrade?

To: GURU83 who wrote (25224)	4/12/1999 11:20:00 PM
From: Semipsychic	Respond to of 44908

Guru, I think they are having some problems getting their sh!t wired at the moment. I think they have got to straighten out the ordering problems and customer service problems very soon. If what I have been hearing is correct, they have done that but I am still waiting for an order to verify how well they have corrected it. I know they don't have much exposure yet but I am sure that quite a few not so patient non share holders have experienced the same problems. You never get a second chance to make a first impression. I do believe they will straighten out all the kinks within the next couple of weeks and we will be ready to receive some pleasant news. Remember May 10th. I have had a vision. SP

To: GURU83 who wrote (25224)	4/12/1999 11:32:00 PM
From: ztect	Read Replies (1) \| Respond to of 44908

TSIG.com is just setting up shop... Problems will be working themselves out shortly. TSIG.com is aware of delays. Note that problems noted on this board last Friday about explanation of card have already been resolved. Plus more components soon to be added. Recently REW noted service problems in a recent post. TSIG.com is addressing the problem with their distributor per his post. Message 8812119 Plus, in reality and per my conversations with Shaun Kauppinen at Gohlin/Harris, TSIG.com is very much going to be a e-service company with its teleservice back bone customer support and response for both their own product division and e-commerce sites of other online providers. Shaun recommended that I read the following article that deals with how service support currently is a problem with e-commerce companies in general and a major business opportunity for TSIG.com.... Now TSIG.com has to work out its kinks...bt with TSIG.com 24/7 telephone support is only a 1-800 phone call away. I suggest you call them for an explanation of your current problems. Sincerely, z zdnet.com Service the key to selling online Customer service must improve to keep shoppers online, e-commerce conference told. By Margaret Kane, ZDNN April 8, 1999 12:55 PM PT If 1998 was the year of e-commerce, 1999 will be the year of customer service. At least that's what e-commerce execs were promising during Jupiter Communications' Shopping Forum in Miami this week. The topic came up repeatedly during the two-day event -- although it wasn't always the e-commerce executives who brought it up. But when asked all said they were working hard to focus on the consumers who have taken to the Web like moths to a flame. "Customer service is probably the most critical component [for an Internet-store]," said Mark Wattles, CEO of Hollywood Entertainment Corp. (Nasdaq:HLYW) a video-rental chain that owns the Reel.com online movie site. "The whole premise of an Internet store is saying, 'Come to us and we'll make your life easier.' " That dedication to service is coming just in time. Customer satisfaction fell through the holiday season, Jupiter analysts said. And those customers probably have a reason to be unhappy. A Jupiter survey in the third quarter of 125 commerce sites found that 39 percent either never responded to an e-mailed question or had no e-mail address available. An additional five percent took four days or longer to respond to the question. Those numbers actually got worse in a study done in the first quarter of this year, with only 43 percent of surveyed firms responding in one or two days. "This is the wrong direction," said Marc Johnson director of digital commerce strategies at Jupiter. "Online service must exceed traditional service in order to get consumers to switch." It's not just Internet pure-plays that suffered from customer service gaps, however. Several mainstream retailers moving onto the Web said that it brought new challenges to their service departments. Direct exposure For many manufacturers, the Internet is their first direct exposure to their customers. Even if they're not selling online now, they're hearing from their customer. When Estee Lauder Companies Inc. launched a Web site for its Clinique line, it set up a 1-800 number. "That was the first time you could talk to the brand," said K. Angela Kapp, vice president of special markets and new media. And because the brand -- an upscale cosmetics line -- had a strong offline reputation it wanted to protect, the company had to make sure that the service given online was as good as the service given at makeup counters in department stores. "We're adamant that salespeople who have been trained in the product answer the e-mail, so that's it's the same level of service as you would get in the store," she said. That's not to say that Internet-only merchants have it easy. One executive said that while the company took e-mail messages from day one, it only recently upped its phone message center to be able to answer calls Monday through Saturday. "It's important the customer feel free to engages with us the way they want to," said Darryl Peck, CEO of Cyberian Outpost. (Nasdaq: COOL). "When we look at our numbers, it's fairly obvious that customer service is winning us business." Higher expectations? Industry watchers agreed that consumers have higher expectations of service from online stores -- the same customer who might look around a department store for half an hour trying to find a clerk won't put up with a 20-second download on a Web page. And many online sites have combined content and community aspects to their commerce plays, in an effort to make the consumers feel like they're part of a family. But once a company has done that, they need to make sure that family member is treated well, going beyond the service a mainstream store might provide. "Service is where we can differentiate ourselves from brick and mortar," said Tracy Randall, vice president of commerce at Cooking.com. "Our name [suggests] that you can find out anything you want to know about cooking here. We have gotten obscure questions about recipes -- people asking about things their grandmothers used to make -- and we have a whole staff dedicated to tracking that down. Everyone on our team at some point answers consumer e-mail."