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Strategies & Market Trends : Rande Is . . . HOME -- Ignore unavailable to you. Want to Upgrade?

To: Bucky Katt who wrote (5506)	4/14/1999 9:01:00 AM
From: Rande Is	Respond to of 57584

Lucent Technologies and Boston Communications to Offer a Comprehensive Portfolio of Customer Care Solutions for Wireless Industry MURRAY HILL, N.J.--(BUSINESS WIRE)--April 14, 1999--Lucent Technologies (NYSE:LU) and Boston Communications Group, Inc. (NASDAQ: BCGI), one of the largest providers of customer care solutions for the wireless industry, today announced an agreement to offer an end-to-end portfolio of customer care solutions for wireless service providers. The agreement combines extensive consultative service offerings from Lucent Technologies NetCare (R) with BCGI's service bureau capabilities for billing, service inquiries, roaming and prepaid services. Under terms of the agreement, BCGI's wireless customer care solutions will be offered through Lucent's NetCare consultative service offerings, while BCGI will leverage Lucent's enhanced services to its client base. "This agreement creates a one-stop shop for customer care solutions for wireless service providers," said Bob Parsloe, director for Lucent's emerging wireless carriers group. "We believe this is an unbeatable offer for our customers," said E.Y. Snowden, president and chief executive officer of BCGI. "Clearly, we will be able to provide our customers with the most extensive set of services solutions available in the industry." According to BCGI and Lucent, this is the first step in identifying new opportunities that complement each other's product and service offerings. Boston Communications Group, Inc. (BCGI) is considered an essential partner in the wireless telecommunications industry. Best known as the leading provider of prepaid services to wireless carriers in North and South America, BCGI was founded in 1988 and now provides wireless carriers with a range of resources and support services targeted to address the unique needs of this growing industry, including: -- A network spanning the continent, offering wireless services on a real-time, prepaid basis for non-traditional subscribers. -- Dedicated call center representatives who assume responsibility for some or all of a carrier's customer support operations. -- A call completion service for unregistered roamers traveling outside the range of their home service providers. -- A family of complete hardware and software systems for advanced voice processing operations including prepaid services, voice mail, and digital services. BCGI provides one or more of these services to nine of the top ten wireless carriers in the United States, who generate over 75 percent of industry revenues, plus more than 80 additional carriers. Each service plays an integral role in the Company's mission: to help wireless carriers focus resources on their areas of expertise while improving quality, enhancing revenue, controlling costs and following the rules of innovation in the changing wireless marketplace. Please visit BCGI's web site at bcgi.net. Lucent Technologies NetCare offers a full suite of services for service providers and enterprise customers. With NetCare, Lucent can define a customer's network needs, help design, build, operate and maintain its networks. Lucent currently operates, manages and monitors networks for more than 200 service provider and enterprise networks from its NetCare centers and at customer locations around the world. Lucent Technologies, headquartered in Murray Hill, N.J., designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronics components. Bell Laboratories is the research and development arm for the company. For more information on Lucent Technologies, visit the company's web site at lucent.com. CONTACT: Mason & Madison Public Relations Lynn Luczkowski or Jeffrey Berman 203/393-1101