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Technology Stocks : Genesys Telecommunications (GCTI) -- Ignore unavailable to you. Want to Upgrade?

To: LakesideTrader who wrote (190)	4/14/1999 2:48:00 PM
From: tuck	Respond to of 220

Jay and Trisha, My style is covered call writing. Stocks are simply vehicles by which I harvest time premium. If I can find a stock that has good fundamentals (going to be in business for a while, not poised for a major nose dive), but is very volatile, I am interested. At the time I had cash floating around, GCTI met those criteria as well as a very key short term criterion: the stock price must be very near an option strike price. The latter means the time premium of the call is at its largest relative to the price of the stock. So . . . Since I do like GCTI intermediate term, since it's had it's major nose dive already, since it's remained volatile, I might stay with it if the price happens to be at a strike price this Friday. More likely, I will keep my eye on it and come back to it. Rolling up options is expensive in commissions and cash flow. I usually let myself get called out; my returns have simply been better that way. I gather your cost basis is well above my 12 1/2? Regardless, I won't be surprised if this one runs for a while. However, I also wouldn't be surprised by some "buy on the rumor, sell on the news" retracement after earnings is announced. That is, I think a good quarter is being priced into the stock right now. An exceptional conference call or trouncing of EPS estimates might offset this. When this retracement seems to have run its course, I will be looking hard at buying this one again. Because you're right, Jay: it does seem to run up around earnings time, then tank. I looked at the two year chart like I said I would, and I see the pattern. Anyhow, that's my approach and my opinion. Whew! It's about time to finish off my Calif. Tax return. Thanks, and good luck to you both. Cheers, Tuck

To: LakesideTrader who wrote (190)	4/15/1999 3:44:00 PM
From: tuck	Read Replies (1) \| Respond to of 220

Trisha and Jay, A bit of news that I haven't seen on U.S. wires yet: M2 PRESSWIRE-14 April 1999-GENESYS TELECOMMUNICATIONS: European airlines choose Genesys for customer care centres (C)1994-99 M2 COMMUNICATIONS LTD * Qualiflyer Group's New Customer Care Centre (QCCC) to Provide the "Best Customer Service in the World" Using Genesys' Computer Telephony and Interaction Management Solutions The Qualiflyer Group, a consortium of ten European airlines, announced today that it will build a set of integrated customer care centres in order to provide unprecedented levels of customer service. The centres will be part of the Qualiflyer Customer Care Centre QCCC), a virtual call centre that will cross international boundaries, with multi-lingual support and the ability to convert European currencies. QCCC will be launched in early May. Genesys Telecommunications Laboratories, Inc. has won the contract to provide the core Computer Telephony Integration (CTI) software to the centres, which will be based in London, Barcelona, Milan, Orebro (Sweden) and Frankfurt. The combined centres will employ over 250 agents, managing an expected annual incoming volume of over three million calls. CTI technology allows the integration of telephone systems with enterprise data information systems, resulting in a powerful customer interaction management tool. Genesys will work with systems integrator Cambridge Technology Partners to provide the complete call centre solution. Genesys' software will be integrated with Lucent hardware and Periphonics' equipment. The Genesys solution is based on a central framework, Genesys' T-Server Framework, which integrates diverse telephony systems, enterprise databases and agent desktop applications. Genesys' Interaction Router Network Interface will allow Qualiflyer to treat multiple call/contact centres and agent locations as one consolidated unit, providing call routing instructions to ensure the call is delivered to the right agent. Genesys E-mail and Genesys Web Call Back will also be implemented, giving Qualiflyers' customers the ability to communicate with the call centre via the means they prefer. Genesys E-mail enables the call/contact centre to manage e-mail interactions, and Genesys Web Call Back gives customers the ability via a company's web page to schedule a time for a call back from an agent. Alex Evans, managing director, Genesys Europe commented, "Based on the Genesys Suite, The Qualiflyer Group's new Customer Care Centre will be able to establish a smooth running multimedia call centre operating across international boundaries, providing a single face to the customer. Working with Cambridge Technology Partners, we are able to ensure that each link of the customer relationship chain is considered, resulting in a truly customer-focussed enterprise." Rick Weber, Swissair's VP Electronic Commerce and project manager for the Qualiflyer Customer Care Centre, concluded, "We have only one aim with this project - to be the best in customer service and to be renowned for this achievement. By working with vendors such as Genesys, Lucent and Periphonics, we can start this project as we mean to go on. The project will be rolled out to other parts of the world, including the United States and Asia, in due course." And GEOC beat estimates, making the CTI industry look good. Cheers, Tuck