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To: HVN who wrote (627)4/14/1999 9:53:00 PM
From: still learning  Read Replies (1) | Respond to of 782
 
Not ERP, but if you look at their announcement re MOSX, they clearly see the call center and CRM as a growth business. ERP is irrelevant to this dicussion. But CRM today clearly revolves around the phone, and new areas such as VoIP, web-based customer centers and other extensions of the call center *do* fit into Lucent's strategy.