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Technology Stocks : Aspect Telecommunications (ASPT) -- Ignore unavailable to you. Want to Upgrade?

To: corporal spewchunks who wrote (911)	4/15/1999 5:17:00 AM
From: JAPG	Read Replies (1) \| Respond to of 2018

The most interesting information I heard was the one related to the Market Space ASPECT wants to occupy: CUSTOMER RELATIONSHIP SOLUTIONS INSTEAD OF A CALL CENTER CO. ============================================================ What is CRS? - Integrates with any existing backoffice and frontoffice Enterprise application that end-users may have in place. (ie.SAP, BAAN,ORACLE,SIEBEL, etc.) - Takes advantage of all new and old means of communications. (voice, web,fax, e-mail, analog and most importantly digital data)and is an open standards suite of solutions that works with any type of hardware: LU, CSCO, NT, SIEMENS, ALCATEL, etc. - It is designed to improve users bottom line in a big way: 1)Reduce services costs 2)Reduce selling and administrative costs (e-commerce) - Improve revenues 1) Repeated sales due to positive user experiences, by providing users the information they want in real time (back/frontoffice integration) 2)E-Commerce: up-sales and X-sales with a more efficient use of sales/marketing information Who occupies this space of CRS nowdays? Nobody really. A) On one hand: CSCO, LU, NT, Siemens, Alcatel don't have any products/expertise in Enterprise Software or even expertise on back/frontoffice software integration with call centers, nor have shown any interest in the past in doing anything about it. B) On the other hand: Oracle, SAP, SIEBEL don't have any expertise/products on network routing software,voice recognition, VoIP, multimedia data integration sofware or company telecommunications. ASPT's new space is at the intersection of both technological spaces I believe that companies in either group A & B will find it difficult to make up for their shortcomings, unless they pay top dollars like CSCO did for Geotel. Now, does the new CRS space have a future?.You bet!Let me explain: -Customers want a company that can offer the whole integrated solution, rapid implementation, and one that is compatible with existing systems and hardware. -All companies are looking to new technology that effectively reduces costs an increases revenues -ASPT new CRS space makes it a "pure play". This is a business model with a brighter future and that analists and market tend to value higher, reasons are: - You can partner with all the ERP companies - You can partner with all the telco equipment suppliers - Higher margin industry (only software) Which results in a higher revenue growth and is a lower cost/ higher margin business model. Interesting the comment that Isabel Infante made on ASPT technology being complementary to Geotel: Geotel is in the network routing space, ASPT is in the CRS space. JAPG