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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: freeus who wrote (117831)	4/15/1999 12:39:00 PM
From: stock bull	Read Replies (1) \| Respond to of 176387

Freeus, its my understanding that Dell will send a tech to your home/office only if there is a hardware failure. The hardware has to be the hardware that Dell sold you. No home support for software related problems. Stock Bull

To: freeus who wrote (117831)	4/15/1999 1:10:00 PM
From: edamo	Read Replies (3) \| Respond to of 176387

freeus...freeus...freeus....warning..dell...warning... i had the same problem with mercedes...ran my coupe into a wall...called the 800 number for road side assistance...asked them if they could fix it for free....and i had a five year warranty!!!!! the nerve of these companies and their bogus warranties...consumers unite! ed a.

To: freeus who wrote (117831)	4/15/1999 1:58:00 PM
From: T.R.	Read Replies (1) \| Respond to of 176387

Hey Freeus, I know the frustration your friend is probably going through but it's kind of like having a warranty on new carpeting then someone drops a bottle of ink on it. I've had my Dell for a little over a year and I've hosed it more than once by installing things like a scanner. I also have the 3 year warranty but because of my background in extended warranties, etc I knew not to inquire about "at home" or even "shop" service. I was tickled pink they talked me through part of the fix and referred me to their web site where I was able to secure the balance. FYI, the man who helped me told me to call back if the download from the site didn't work. I thought it was the slickest and quickest repair I could've hoped for. Hope all is well at your end! T.R.

To: freeus who wrote (117831)	4/15/1999 3:13:00 PM
From: Marq Spencer	Read Replies (1) \| Respond to of 176387

freeus, My friend installed a Norton virus and it almost totally blacked out her computer. That the problem with installing viruses, my friend. If only she'd installed anti-virus software ... <vbg>. - Marq.