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Pastimes : ETRADE Sucks! -- Ignore unavailable to you. Want to Upgrade?


To: RickT who wrote (2214)4/15/1999 7:04:00 PM
From: Iceberg  Respond to of 3262
 
>After you get a non-sense response, look for the name of the service person that responded and then send it back with "Attn: xxxx's Supervisor" as the subject.

>This has often gotten a response within minutes - not from a supervisor, but from the original service person. Which is better than nothing.

RickT,

Thank you for calling attention to the all-too-typical "non-sense response" that we unfortunately get from E*trade. Elevating the level to the next supervisor is, IMO, a wise thing to do. I hope others will read your post and give it a try.

I wish you were on E*trade's staff. They could certainly use someone like you who has common sense, and a practical approach to problem solving.

Ice