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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: Brett Verinck who wrote (990)	4/15/1999 8:50:00 PM
From: Straight Up	Read Replies (2) \| Respond to of 2045

Brett I am a Watley customer and this quote is a laugh to me - "On April 15, 1999 our communication link to one of our quote vendors was unexpectedly interrupted, and remained intermittent through the entire trading day, the backup systems normally in place for instances such as this also failed. " First, I called 4 different times and asked the same question -"What happened to the back-up quote system?" Four different people answered the same "We don't have one." I found your service staff rude and arrogant today. I wanted and needed answers and no one helped me. The immaturity of the staff is unacceptable. I dealt with a staff that for every question I had answered with a deafening silence. Yes, no answer at all! And you know what? It was consistent behavior each time I called. Absolutely unacceptable!! As one posted before - a rep hung up on them!! Unacceptable, especially for a company that is going public. As I stated before the silver lining during the down time was that I was able to research other on-line brokers. I will be closing my Watley account and transferring my funds to TWO other brokers. I will not accept being treated by anyone - especially a company that caused me to loose a tremendous amount of money today - with disrespect. Straight Up