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Technology Stocks : Covad Communications - COVD -- Ignore unavailable to you. Want to Upgrade?

To: Larry Dambra who wrote (91)	4/16/1999 11:28:00 AM
From: Buffel	Respond to of 10485

New dsl services provider Reckson Service Industries (RSII.bb) Increases Investment In OnSite Access With High Caliber Private Equity Investor Group To Expand OnSite Into National DSL-Based Integrated Communications Provider. See full news story at: biz.yahoo.com

To: Larry Dambra who wrote (91)	4/16/1999 11:48:00 AM
From: Alan Bell	Respond to of 10485

Larry, I work with someone who has a Covad line through the ISP Brainstorm. Even working indirectly (through Brainstorm) his installation experience was good. Sometime after it was installed, it stopped working properly. He was able to get it fixed promptly. One person is too small to draw a statistical conclusion but there were no red flags. A major service problem with both ISDN and DSL is that the line sounds silent when a testset is clipped to the line. In PacBell territory for residential lines, they do not centrally keep track of which pairs are in use. That means they don't know which pairs are noisy or bad. So when an installer goes out, he may get a bad line. To get a new, good line, he just listens for no dial tone on other nearby pairs and takes the line if he doesn't hear anything. This sometimes results in a non-working ISDN or DSL line because they took a pair that wasn't really available. Covad has found a way to cause installers to not take their lines. -- Alan

To: Larry Dambra who wrote (91)	4/16/1999 12:45:00 PM
From: JMD	Respond to of 10485

Larry, our small company in Silicon Valley just had Covad install DSL in conjunction with Concentric [CNCX provides web hosting, company e- mail, etc.]. Our experience with COVD was A+: timely, efficient, called to confirm install date, came when they said they would, couldn't ask for more. Frankly, I wish I could say the same about CNCX which seems to be growing too fast to provide acceptable service levels. The CNCX folks at the individual level are terrific, try like crazy, polite, enthusiastic, and so on. But as a customer I simply cannot get a single point of contact: I have to go to one division for DSL, another for web hosting, another for dial-up, and still another for e-mail. Hope it's just a temporary phenomenon. Regards, Mike Doyle

To: Larry Dambra who wrote (91)	4/19/1999 10:28:00 AM
From: Peter Ecclesine	Respond to of 10485

Hi Larry, I took advantage of the Covad/Verio offer in June of '98, and now have ISDL(128kbps) service about 17,000 ft from the CO. PacBell rolled a truck before the install, and took two hours to 'reduce the voltage on the lines'. Covad install was quick and clean. Verio mis-billed for four months, in spite of my phone calls each month. Pricing is $90 a month to Covad and $55 a month to Verio( rising to $88 a month in July). I hope something changes before then, because I won't pay $180 a month for 128kbps. petere