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To: Impristine who wrote (50926)	4/16/1999 4:42:00 PM
From: Glenn D. Rudolph	Respond to of 164684

Inference<INFR.O>gives AOL customer service a lift NOVATO, Calif., April 15 (Reuters) - Inference Corp., a provider of customer service software and services said Thursday America Online Inc. <AOL.N> is using its k-Commerce Support software to support its customer service operations. Its shares were up $1 at $8.31 in Nasdaq trading Thursday afternoon. "There are a very few organizations in the world with the sheer volume of customers and customer interactions that America Online supports," said Charles W. Jepson, president and chief executive officer of Inference. The k-Commerce product provides answers to questions and solutions to problems across the entire customer Contact Center, which includes the call center, Web, e-mail, integrated voice response and chat.