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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Gibbons Burke who wrote (1671)	4/20/1999 8:59:00 AM
From: Souze	Respond to of 17977

Gibbons, You are an amazingly wonderful exception to otherwise dreadful support at Quote.com. First, they could never be bothered to respond to an email. And the phone number used to be well hidden. Thankfully, someone on this thread was willing to keep handing it out. Now threats. When I logged on this morning, I received the following email (sent yesterday at 3:27 PM ET), which basically says that due to their error I have to get a printed, signed form, via snail mail, into their hands by April 26 - otherwise they cancel my realtime subscription to this data. Since I did see the email today, I can and will comply, assuming the postal service is smooth. This incredibly short notice makes me wonder if the support staff, with your notable exception, is intentionally obnoxious or just plain stupid. And please note that the referenced url is not a site for printing forms, per se,; it's a way to begin the subscription process, which leads to encountering the form. Our database reflects that you subscribed for realtime data for the CME, COMEX, and/or OPRA exchanges in the last few months. Each exchanges require that we keep an originally-signed agreement for each customer on file. We experienced a problem with our subscription site which allowed realtime access to be added to your account without our receipt of your agreement. In order to continue providing you with realtime data, we ask that you print the agreement(s) from our subscription site, complete it, and mail it to us by April 26, 1999. Please go to quote.com to print the applicable forms. The mailing address is on each form. If we do not receive the agreement(s) by April 26, we will cancel your realtime subscription starting in May. We appreciate your cooperation and apologize for any inconvenience this may cause you. If you have any questions, please send an email to support@quote.com (subject header "Realtime Agreements") or call our Client Services team at 800-498-8068. Thank you, Quote.com

To: Gibbons Burke who wrote (1671)	4/20/1999 10:05:00 AM
From: Kayaker	Respond to of 17977

Mornin' Gibbons; I'm wondering about the accuracy of your Time & Sales data. I put an order in this morning to buy 10 contracts of QWST Jan 2001 90 calls (zwkar). I waited and waited for it to go through on the Time & Sales chart, but it didn't. So, I called my broker looking for someone to yell at. Turns out my order went through at 9:45 EDT at a price of 28.75. It is not shown in your Time & Sales data. Same thing happened yesterday with some BLDP May 35 calls. Any ideas? Thanks, Bob.