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Technology Stocks : Aspect Telecommunications (ASPT) -- Ignore unavailable to you. Want to Upgrade?

To: corporal spewchunks who wrote (929)	4/20/1999 11:13:00 AM
From: corporal spewchunks	Read Replies (1) \| Respond to of 2018

Finance Home - Yahoo! -------------------------------------------------------------------------------- Top>Business and Finance>Stocks>Technology>Communications Equipment>ASPT (Aspect Telecommunications Corp) Help - Add to My Yahoo! - Sign Out Another validation of ASPT's technology by: JohnPendergast3 1739 of 1739 Tuesday April 20, 9:56 am Eastern Time Company Press Release Bank United Corp. Selects Aspect Telecommunications as Strategic Partner for Customer Relationship Solutions Largest Bank in Texas to Expand and Integrate Customer Relationship Management and E-commerce Strategies SAN JOSE, Calif.--(BUSINESS WIRE)--April 20, 1999-- Aspect Telecommunications (Nasdaq:ASPT - news), a leading global supplier of customer relationship solutions, announced today that it has forged a strategic partnership with Bank United Corp. (Nasdaq:BNKU - news) to supply the foundation for integrating the company's customer relationship management and e-commerce strategies. Under the partnership agreement terms, Aspect will install an end-to-end customer relationship management system that is designed to provide Bank United Corp. customers with ''anytime, anywhere banking'' through a choice of communication vehicles. This partnership signifies the bank's second-phase implementation of Aspect's overall customer relationship solution, leveraging an earlier investment in the Aspect Customer Relationship Management application suite. The deal further strengthens Aspect's seven-year relationship with the banking giant. Headquartered in Houston, Texas, Bank United Corp. is a broad-based financial service provider and the largest publicly traded depository institution with headquarters in Texas. Bank United Corp. is also the first company in Houston to install the Aspect Customer Relationship Management suite in its telephone banking and mortgage centers. With a complete system that includes flexible customer self-service applications, real-time customer information for bank representatives and a standard platform for deploying enterprise business rules, Aspect's solution is designed to provide Bank United Corp. customers with a choice of phone, Web, and e-mail communications for ''anytime, anywhere banking'' that is tailored to the way the individual prefers to do business. ''We were searching for a world-class customer relationship solution partner that could deliver a common underlying architecture for all our banking and mortgage centers,'' said Wayne J. Sadin, Bank United Corp.'s executive vice president and chief technology officer. ''Only Aspect had the applications architecture flexible enough to integrate with and leverage our existing systems, while allowing us to add new applications as our business grows and customers' needs change. Just as importantly, with more than 14 years of experience in providing solutions to leading financial institutions, Aspect has demonstrated a keen ability to anticipate and meet our business objectives.'' According to Forrester Research, roughly 33 million U.S. households will be online by the end of 1999, up from 24 million in 1997, while the online credit industry is entering a ''hypergrowth'' phase. However, many online consumers still prefer direct contact with their banker when shopping for financial products, believing that some types of purchases are too risky or complex to select without expert advice. Lending institutions who want to remain competitive must provide distinctive service to customers day or night, with timely access to information through their choice of communication. ''Savvy companies such as Bank United Corp. understand the need to bring in partners that take an enterprise view of their business.'' said Jim Carreker, chairman, president and CEO of Aspect Telecommunications. ''Aspect is pleased to serve as strategic partner for Bank United Corp. as they execute a customer relationship and e-commerce strategy that takes into account both market dynamics and customer demands.'' Bank United Corp., headquartered in Houston, is a broad-based financial services provider and is the largest publicly traded depository institution headquartered in Texas. Copyright © 1999 Business Wire. All rights reserved.