To: Elwood P. Dowd who wrote (59003 ) 4/20/1999 7:39:00 PM From: rupert1 Respond to of 97611
Verbatim 5 Part 5 texas_zippy Apr 20 1999 3:58PM EDT Mr. Rosen: Well, this is the CEO.... It's a three-headed CEO right now. Ms. Auwers: My point was in some cases, those are things that probably don't really need approval, but until we get told that we'll come forward. Mr. Rosen: Well, we plan to review all of those issues. Question. Rick DeScazio, of Washington, D.C.: What are the top three priorities or challenges the company now faces? Mr. Rosen: I'm not sure we can prioritize them now. We haven't been around long enough. We think there are a lot of challenges. We don't want to get in a position of having ten first-priorities. So these are things we're going to look at this week. And we can't answer them now, but certainly some of the issues that Ted referred to – such as speeding up decision-making – we think is highly prioritized, and we're going to attack that. But we can't itemize them yet. Question. John Nicholson, Marlboro, Massachusetts: There are four constituencies that matter in this: shareholders, colleagues, customers and partners. And you mentioned you'd communicate to financial analysts, which is a way of reaching shareholders. You're communicating with us now. My question is what are you going to say to customers and partners, when are you going to say it, and how can we help you do it? Mr. Rosen: That's a good question. And we're depending on all of you to help pass this message throughout your organization and also to the outside constituencies through our partners and to our customers. And we will be talking to some of the major customers together with you. And we started this yesterday, and we're continuing on with customers and with partners. Mr. Enloe: Well, I think it's very important. Starting yesterday, a lot of people were contacted. I know Ed Straw had actually reached or left at least a voice mail for 80 percent of our suppliers. And even if you didn't reach them, they'll come home and they know you've tried to reach them, which is very important. Clearly our competitors are going to try to take advantage of this. And clearly we've tried to say in our statements, both to the analytical community and in the press release, that our fundamental strategy is sound, which is hopefully messaging them that they're not going to be left without support in a general area. But you all know what's happening out there in the marketplace. So I think the extent that we come back very strong, we're going to do better.... We really need to be strong and we need your help in messaging that to the customers, because let me tell you they're going to be out there in force, saying that this thing is broken, there are going to be changes in strategies, and we've got to counteract that. Mr. Rosen: There's no reason this message from you should not be a positive, enthusiastic, energetic message. I think that's the case. Mr. Doyle: I think, you know, if we have succeeded in communicating to all of you on what we're doing and why we're doing it, then you'll feel absolutely not only free to but encouraged to contact everyone who is important to you in the marketplace, partners....