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Non-Tech : E.Schwab problems -- Ignore unavailable to you. Want to Upgrade?

To: caly who wrote (534)	4/27/1999 7:53:00 AM
From: dicklbl	Read Replies (1) \| Respond to of 1401

I had to call in by phone to place trades yesterday, because the website was down. It took about 20 minutes to get through to "TEAM 500". This morning I see that I was charged the higher, call-in commission rates on the trades, even though I made it quite clear that I had to call because the website was not functioning. The broker told me that even his computer was down, so the were doing everything on paper. It took until about 6:30 p.m. (Eastern time) for the final trade to be processed by them.