To: Beltropolis Boy who wrote (2765 ) 4/27/1999 11:38:00 AM From: Mr Logic Respond to of 6974
Siebel/Sitel: I own Sitel who provide the infrastructure behind a good part of the CRM story. They trade at 1/4 x sales rather than 9 x sales though, but then they have spent a lot building a #1 position. Worth a look if you like the sector. @@@ Siebel Systems and SITEL Corporation Announce Global Strategic Alliance SAN MATEO, Calif., and BALTIMORE, April 27 /PRNewswire/ -- Siebel Systems, Inc. (Nasdaq: SEBL - news), the world's leading supplier of Enterprise Relationship Management (ERM) systems, and SITEL Corporation (NYSE: SWW - news), the leading global provider of outsourced Customer Relationship Management (CRM) solutions, announced today they have signed an initial worldwide contract and the formation of an ongoing strategic platform partnership. This agreement stipulates SITEL as Siebel's preferred partner for outsourced call centers and Siebel as SITEL's preferred partner for its CRM call center software applications. Siebel's vice president of alliances, Bruce Cleveland, stated, ''This is great news for Siebel. Not only are we introducing Siebel's call center software into the world's leading outsourced vendor, we are forging an alliance that will provide SITEL's key customer service contracts with state-of-the-art call center and software solutions. I am very excited to have SITEL as a strategic partner for our outsourced call center solutions.'' Phil Clough, SITEL's President and CEO, commented, ''This partnership joins together world class call centers with a world class software tool -- presenting our clients with unrivaled compatibility, expandability and consistency for their outsourced customer relationship management solutions. Our clients want a high level of consistency in our service and reporting across multiple countries. This can only occur with one system common to all our business units. In addition, Siebel's technology permits us to design, propose and implement high end, integrated CRM solutions to our clients. We are very proud to have chosen Siebel as our preferred partner.'' SITEL Corporation has signed a large contract and plans to deploy Siebel call center solutions in new applications and existing call centers, as its preferred platform. The common platform is expected to permit SITEL to eliminate duplicate and unnecessary development costs, drastically reduce implementation times and share practices and knowledge between business units and information technology departments. Siebel Systems, Inc. (Nasdaq: SEBL - news) is the world's leading supplier of Enterprise Relationship Management software systems. Siebel Systems provides an integrated family of sales, marketing and customer service application software for field sales, customer service, telesales, telemarketing, field service, third-party resellers and Internet-based e-commerce and self-service. Siebel Systems products are designed to meet the needs of small, medium and large businesses. Siebel Systems sales and service facilities are deployed locally in more than 20 countries and can be reached through the World Wide Web at www.siebel.com. SITEL Corporation is the leading global provider of outsourced Customer Relationship Management services. More than 19,000 SITEL employees worldwide represent many of the world's leading brandnames. On behalf of their clients, SITEL finds, acquires and retains customers and helps build and enhance value from these customer relationships. Using the full spectrum of e-Media including the telephone, e-mail and the Internet -- SITEL operates from more than 75 customer contact centers, located around the globe in 18 countries, and offers service in more than 25 languages and dialects. Please visit SITEL's website at www.sitel.com for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Securities Act. All statements other than historical facts included in this news release are forward-looking statements. The forward-looking statements are based on the Companies' current expectations. Although the Companies believe that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. The Companies disclaim any intent or obligation to update their forward-looking statements.