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Technology Stocks : Oracle Corporation (ORCL) -- Ignore unavailable to you. Want to Upgrade?

To: alydar who wrote (10570)	4/27/1999 8:56:00 AM
From: Patriarch	Read Replies (1) \| Respond to of 19080

Oracle Acquires Tinoway, Leading Mobile Field Service Applications Vendor April 27, 1999 07:31 AM REDWOOD SHORES, Calif., April 27 /PRNewswire/ -- Oracle Corp. today announced the acquisition of Netherlands-based Tinoway Nederland BV, a leading vendor of complete mobile field service dispatching solutions. Field Service applications are key applications in Oracle's Customer Relationship Management (CRM) software offering for the after-service provider market. This acquisition gives Oracle a proven solution that is strategic to the CRM suite to provide the critical mobile field service functionality necessary for field service organizations. The terms of the acquisition were not disclosed. The Tinoway applications, currently deployed to over 80 customers, offer solutions that link field service agents to their home offices to accurately manage service information and activities over a wireless network. The Tinoway products, re-named as Oracle Mobile Field Service and integrated into the Oracle Service and Call Center suite, will provide enterprise-wide information with Oracle CRM 3i, Oracle's suite of 35 integrated applications for marketing, sales, service, call center and electronic commerce, on May 15, 1999. Oracle Mobile Field Service will support both service management and field service personnel to improve efficiencies in service delivery and create opportunities to provide additional revenue generating services, enhance customer satisfaction and grow the service business. Field engineers can receive information over a wireless network to plan and implement daily services activities, working hours and transmit service reports back to the dispatch center. Managers can assign work orders to field staff based on skills, determine field resource requirements and dispatch over wireless communications networks. Dispatchers can control, analyze, redirect and log all activities of field engineers. In addition to gaining a superior mobile field service product, the acquisition brings Oracle a very experienced and stable organization with domain expertise in service management, mobile communications and remote planning, and a strong customer base. "The combination of Tinoway's applications with Oracle's CRM suite will allow companies to provide their customers with world-class customer service," said Mark Barrenechea, senior vice president, CRM Products Division. "By linking mobile field service to CRM and back-end ERP applications, current customer information can be leveraged to lower operational cost, provide better service and maintain more profitable customer relations. This completes the linkage of web-based support, Call Center support, and mobile support CRM products from Oracle." Oracle Corporation is the world's leading supplier of software for information management, and the world's second largest independent software company. With annual revenues of more than $8.3 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world. For more information about Oracle, please call 650-506-7000. Oracle's World Wide Web address is (URL) oracle.com. Trademarks Oracle is a registered trademark of Oracle Corporation. Other names may be trademarks of their respective owners. SOURCE Oracle Corp.