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To: Michael E. Baldino who wrote (26961)	4/27/1999 10:03:00 PM
From: REW	Respond to of 44908

Here is what Golin/Harris commits to do for their clients. Teleservices Internet Group is one. There is more than just looking for someone to buy the stock. Help to mature the company and the buyers will come. Expose the company to the investment world and the buyers will come. We get paid to produce results, and we expect to be held accountable for doing just that. So before any program starts, we agree with the client how its success will be measured. From our perspective, the more quantifiable, the better. But we don't stop there. We also: Hold quarterly top-to-top relationship meetings with every client's senior management to share ideas as to how each side of the relationship can improve Conduct semi-annual internal account reviews on all accounts where the agency's senior management critically evaluates past and planned programs and performance against the client's goals Distribute an annual quality survey to all contacts within our client organizations which measures our performance on everything from strategic thinking and creativity, to budget and project management