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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Jeffry K. Smith who wrote (120941)	4/28/1999 8:17:00 AM
From: arthur pritchard	Read Replies (1) \| Respond to of 176387

jeff:<no schwab message this morning>I stumbled upon the cmgi margin information verbally yesterday, as I was talking with them about a separate trading question. In general, they are also very pressed currently, as they are phasing in significant new trading software, which is supposed to greatly improve real time buying power calculations. They are phasing in sections of the new software, and it is not going very well for them--as far as I can tell, they are getting alot of complaints from both their customers as well as their phone "broker-staff". '''''btw I was complaining about how a market trade (phoned in)for 8000 Dell shares, was handled yesterday(in a very fast section of yesterday's fast market). I am getting better fills on limit orders, carefully set just ahead of the direction of the spread.

To: Jeffry K. Smith who wrote (120941)	4/28/1999 8:47:00 AM
From: arthur pritchard	Respond to of 176387

jeffry:<i'm a schwab customer>Their software phase in, is messing up their ability to "forecast" (that means your real time) buying power--during what appears to be a very messy conversion period. No one knows how long it may take, and there is alot of anxiety in their people, who are really trying extremely hard to make up for the conversion mess. One told me yesterday he/she would do anything to fire all their top IP people. Two days ago, trades were processed manually the majority of the day; they didn't have any access at all to customer account data, of any kind whatsoever. An internal email said a testing software type, had inialized a server incorrectly, and it caused the entire system to crash---for hours and hours!! People were time stamping paper trading forms, and literally running somewhere, to have them processed.