Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: RockyBalboa who wrote (11792)	4/28/1999 6:53:00 PM
From: Dan Clark	Read Replies (2) \| Respond to of 16892

Actually, the reality of their trades is not bad. The real problem is communcation. They seem put a wall around themselves. It irritates the heck out of me. For instance, the comment "...our customers shouldn't have to call us..." seems to convey their attitude. I just wish that they would be more open to feedback and customer suggestions. For instance, I told them that I'd like to see some changes in their order entry user interface. I was told, "Well, I don't know who you should talk to. I'll see if I can forward you to someone in our technical department." After about 10 minutes of being routed around, I lost the connection, hung up and decided that it wasn't worth the effort. If anyone in the company new one thing about communications and marketing, they would have a lot of happier customers. Regards, Dan.