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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: DMauch who wrote (5128)	4/29/1999 10:32:00 AM
From: Wendel Stoltz	Respond to of 20297

Here's the gist of the article. Computer Glitch at CheckFree THE WALL STREET JOURNAL A computer glitch at least three days old at online bill processor CheckFree Holdings Corp. has snarled some electronic-banking services for customers at about 20 large banks, including First Union Corp. and Wells Fargo & Co., a CheckFree spokeswoman said. The Norcross, Ga., payment-processing company, which said it has been experiencing computer problems since Monday morning, runs bill-payment programs at about 350 financial institutions. Nearly a half a million customers could be affected by "intermittent" Web outages, said spokeswoman Terrie O'Hanlon. "We haven't been able to isolate the root cause," Ms. O'Hanlon said; officials are "working around the clock" to figure it out, she added. Stymied customers either can't log on to the service or get "timed out" once they are online, she said. By early Sunday at Wells Fargo, "we had begun to experience some intermittent problems in providing access to Quicken and Money for about 15% of our online-banking customers," a spokesman said. Over the weekend, CheckFree upgraded Wells Fargo to a new system, he said. Customers banking on Wells Fargo's Web site, which uses CheckFree but hasn't yet been upgraded, aren't affected, said Sharon Osberg, the bank's head of online financial services. But she said she is worried some Money or Quicken customers might be paying bills twice, because they have been cut off in midtransaction and don't receive payment confirmation. A First Union spokeswoman said she had no immediate information available about the computer breakdown. Microsoft and Quicken officials also weren't immediately available for comment.