To: C.K. Houston who wrote (5617 ) 4/29/1999 10:05:00 PM From: NickSE Respond to of 9818
Y2k attack, hmmmm???Service disrupted to online bankerscbs.marketwatch.com ATLANTA (AP) -- As many as 500,000 people who bank online could have run into service disruptions because of a glitch with a CheckFree (CKFR: news, msgs) system, the e-commerce company said Thursday. At a time when end-of-the-month payments are coming due, customers of 21 of the banks that use CheckFree for electronic banking services have had "intermittent" problems since early Monday, the company said. Some consumers who use Quicken or Microsoft's Money financial software have reported problems either logging on or in getting "kicked out" before they are finished with their transactions, said Terrie O'Hanlon, a CheckFree spokeswoman. "Customer by customer, the experience is different," she said. The banks affected are ones in which a new transaction processing system called Genesis is being used. She said CheckFree began switching banks to the new system six months ago. CheckFree technical staffers have been working around the clock, she said. In a statement, Pete Sinisgalli, chief operating officer, said workers had trouble diagnosing the "root cause" of the problem, but on Thursday believed they had identified it and "have developed what we believe will be the solution." He said CheckFree was trying "to resolve this issue as quickly as possible to restore uninterrupted service for consumers." First Union Corp., the nation's sixth-largest banking business, was putting together special instructions and information for customers on its Web page. The Charlotte, N.C.-based First Union has some 16 million customers in the eastern United States. "Some of our customers are affected. We don't know how many at this point," said spokeswoman Danielle Deabler. She estimated the total number of customers who bank online as in the "hundreds of thousands." She said First Union would work with CheckFree to make sure customers weren't charged late fees caused by the problem. [...] Nick