To: TLindt who wrote (5144 ) 4/29/1999 1:15:00 PM From: Feathered Propeller Read Replies (1) | Respond to of 20297
Online banking systems crash: Apologies if this has been posted: ----------------------------------------------------------- Online banking systems crash CheckFree back-end systems for MS Money, Quicken have experienced “intermittent” outages since Monday By Bob Sullivan MSNBC April 28 — A computer glitch is preventing many consumers from using online bill payment services through software such as Microsoft's Money or Intuit's Quicken. The glitch has been frustrating customers since Sunday, when online payment clearinghouse CheckFree Holdings Corp. started experiencing computer problems. According to the company, 500,000 consumers from 20 banks around the country might be prevented from paying their bills because of the glitch. THE PROBLEM STEMS from CheckFree's changeover to a new transaction-processing system called Genesis, according to Terrie O'Hanlon, senior vice president of corporate communications. O'Hanlon said CheckFree began slowly switching its 350 member banks to the system six months ago, and the company has no idea why trouble started this weekend. All 20 banks on the new system are experiencing problems. U.S. Bancorp and Wells Fargo are among those impacted, but CheckFree did not immediately disclose the complete list of affected banks. “We're working as diligently as possible to isolate the root cause of the problem,” O'Hanlon said. “This is disappointing, obviously, but we're confident we'll identify the root cause and solve it.” Consumers use personal financial software such as Money or Quicken to pay bills online through their personal bank. Banks outsource the payment services to CheckFree — a process that is normally transparent to the consumer. (Microsoft, the maker of Money, is a partner in MSNBC.) But when many Quicken and Money users tried paying bills this week, their computers returned an error message halfway through the process — leaving customers wondering whether the transactions went through. As the end of the month approaches, when many consumers pay their bills, CheckFree says it does not know when its service might return to normal. Complicating the troubleshooting — the problems are “intermittent,” O'Hanlon said. “This is not an outage, which would probably be easier to identify.” Consumers who receive an error message should just keep trying, she said. She did not know how many consumers' transactions had failed, or what percentage of transactions were being blocked by the glitch. But many the problem appears widespread at Intuit. A Quicken customer support representative told MSNBC, “As far as I know, it's affecting about every Quicken customer trying to do some kind of online banking.” Repeated attempts by MSNBC to perform transactions using a U.S. Bancorp account failed during the past 24 hours. The timing of the computer glitch is unfortunate. Just Tuesday, MSNBC reported that Internet giant Yahoo! Inc. is interested in acquiring the electronic commerce service supplier. Yahoo! CEO Tim Koogle hinted at the possible acquisition at the Hambrecht and Quist technology conference in San Francisco on Monday evening.