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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: TimbaBear who wrote (3308)	4/29/1999 11:45:00 PM
From: wily	Respond to of 110631

My sister just went through an episode with her refurbished laptop that I got her not too long ago. Turn-around time was two weeks compared to the promised 1 week. They threw in 32 MB RAM and a carrying case for her inconvenience. Didn't cost her a cent. They were pretty screwed up with their story, though. First they said it arrived the day after she shipped it but couldn't find it (for three days). Then they said that they found it and that it was fixed and tested and about to be shipped. Then they said, no, they were waiting on a new motherboard. Shortly thereafter she got it back. I don't know why they have to lie and prevaricate. Seems like it's ingrained in their culture. And this from a company with such a great reputation! w

To: TimbaBear who wrote (3308)	4/30/1999 12:11:00 AM
From: Cheeky Kid	Read Replies (1) \| Respond to of 110631

Dell tech support and warranty experience: Tech support: Call during business hours, the wait is only minutes. Sometimes no wait. Warranty: 1. A key on the keyboard, died, called Dell, the new keyboard arrived the next day. 2. CD-ROM was taken out of my Dell P166 (while it was still under warranty) and I sold it to a friend. One week after selling the CD-ROM that I removed from the box, it died. I told the whole story to Dell, and even though I sold it, they replaced it with a brand new CD-ROM. They didn't have to do this. Now you know why I like Dell so much, and all my future computers will be Dell.