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To: ftmp who wrote (16023)4/30/1999 3:24:00 PM
From: Stormweaver  Respond to of 64865
 
>> to have a technician come to your home costs Dell a lot of money

Actually on the contrary it makes DELL a lot of $$ in sales !. Rarely is a house call required in the three years of PC ownership for component failure, but as a buyer it's nice to have that as a safety net.