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Non-Tech : Action Direct - Royal Bank Brokerage -- Ignore unavailable to you. Want to Upgrade?

To: Flip who wrote (16)	4/30/1999 7:31:00 PM
From: ciVic	Respond to of 175

Hey Flip...sonds like you have lost $$ daytrading and are extremely bitter. Why do you assume all of these people know nothing. I can guarentee the "housewife turned daytrader" that you are talking about will order probaby about 1 - 3 times in a day..IF THAT. Fact of the matter is..that royal bank is not staffed enought. They have had the same message on their answering maching for 3 months "Due to greater than "Normal" volume, we will be experiecning delays that are longer than normal. Please be patient because you call is important to us..yadda yadda/ WHAT IS NORMAL VOLUME...NORMAL ON HOLD TIME> wake up and understand that the volume will not lessen but get greater. RBC told me that they are hiring 9 new brokers to take and approve orders. SHWAB IS HIRING 1000!! is this some kind of joke. whne I have to wait for 30 minutes to get them to approce my order..they hire 9 more people. If you are busy..then fix it. I understand that they are busy and they do have to approve orders...but 30 minutes is totally unexceptable. that is not even a brokerage. Markets can change in 15 mins let alone 30. Royal bank has jack for technology. they can't even get me realtime quotes half the time because "they system went down" or the quote are l;ike 5 mins lagged. Is it some sort of basement broker?? Acceptable to me would be wait on hold for 5 mins...and 2 - 5 mins for online orders to be approved. I am in the process of getting an electronic trader for NASDAQ..but for my BB's I need a regular broker. So now I went to HSBC (hong kong bank) they were surprised to hear that it could TAKE 30 MINS to approve an order. they told me 5 mins at the most. I can guarentee you that I have lost more $$ trading with RBC in the past two weeks that could pay for me and a friend to spend the week in Cancun. I dunno why you are defending these long pending times and plumber daytraders. YOU HAVE THE SAME ATTITUDES AS THE BROKERS...that's why we all hate the brokers. they don't change anything - they try and tell you that you are wrong..or they just make excuses. whatever...I am out of RBC. and Yes netaction was down all this morning...and half the time my positions show that I bought different amount of shares than i did...for more than I payed. They always tell me that it was "entered wrong" Do they give their stock orders to a kindergarden class? ciV

To: Flip who wrote (16)	5/1/1999 1:16:00 AM
From: russet	Respond to of 175

If discount brokerages have been losing money in Canada, why do the brokerage arms of the Big 5 banks account for 30%+ of the profits in the last 2 years. Someone is full of chit here. Forget about the computer online system. They can't even get phone -in orders right. That system is down 20% of the time now too. CSI hasn't protected me once in 20 years of trading. They continue to uphold the rights of crooks and con artists over the rights of shareholders, so back off on that one. I don't think we need them. Then again I'm not the housewife you keep speaking of,...they are probably a lot better traders than you or I, because I am told, they buy and hold good quality companies. I doubt they are the ones causing the trading problems. Several discount brokers in the states guarantee trades in 30 seconds or less or free according to CNBC and they pay the difference if the trade doesn't get filled at the lower rate quoted. I suppose they invested more in their equipment, or perhaps had better management. My business has been under siege for a decade. It's one minute or free, with a smile, and if the food is crap, it's free again. Banks and brokers have to get some competition and start feeling the pain. Then wimps like you will really have something to complain about. Go bi*ch at your mother honey, the rest of us are fed up with high paid bankers and brokers complaining. You are the only poster here defending the big profit banks and brokers. Perhaps you should reassess your loyalties. Maybe you should come down here and console my bank manager of 20 years who just got the severance package after being with the bank for 28 years. She's 48 now, too young for retirement, too old to start again and the bank making billions per year is just giving her a severance, cause they are closing branches everywhere to cut costs and give the bigwigs a bigger bonus. The branch has more customers go through it,...seniors, mall employees, locals etc,. but that not cost effective,..we should all be using the internet, phone, instant teller,...except the damned things are down all the time. There is always some turkey who will defend the rich and greedy, and I guess you are it for this thread. Cheers, russett russett

To: Flip who wrote (16)	5/1/1999 8:58:00 AM
From: The Osprey	Respond to of 175

Flip, Poor service is no excuse.Pay the price and do the job or get the hell out of the business.I have accounts opened as we speak now at Scotia and at Greenline.They all have the problems but that is because of poor management and reactive management and not pro-active management. On-line net trading is in it's infancy.Growing pains ?????Yes. Your mentality suggests to me that I would not want you working for the Royal as your attitude towards the housewife who wants to trade is abysmal to say the least.A customer is a customer and that is exactly the thinking the banks have gotten away from.They are now numbers and fees and no more. I watched an old re-run of the Beverly Hillbillies the other night and thought.If more bankers thought like you are thinking then they would be kissing the housewifes a*s like Mr. Drysdale did with the clampetts should she win the lottery or make a fortune trading.That is the only customer the banks will talk to and if you don't believe me look at VIP service at the bank and its growth. The little guy or gal is just a number and all the window dressing in the world in mass advertising won't convince me otherwise.It may convince some but not all.Experience is the best teacher.You should stop and listen a bit yourself and hear what people are saying.You still have a lot to learn yourself. The Osprey