To: Sam Biller who wrote (5218 ) 4/30/1999 10:49:00 PM From: Sam Biller Read Replies (2) | Respond to of 20297
CheckFree Says It Has Cleared Up Rash Of Online-Banking Problems Dow Jones Online News, Friday, April 30, 1999 at 16:21 NEW YORK -(Dow Jones)- CheckFree Holdings Corp. said Friday that computer problems that hindered online banking this week for customers of more than 20 financial institutions nationwide appear to have been cleared up. CheckFree spokeswoman Stephanie Norton said Friday that the system was back operating at 98% of capacity. The company expected to issue an announcement later in the day saying the system was operating at full capacity. Some online-banking customers at large banks, including Wells Fargo & Co. (WFC) and First Union Corp. (FTU), had trouble paying household bills because of a computer glitch at bill-processor CheckFree. CheckFree (CKFR) is a Norcross, Ga., company that designs and markets services that allow customers to make electronic payments, collections and other transactions on the World Wide Web. The trouble was first noticed Monday as customers with accounts at banks who pay their household bills electronically using Microsoft Inc.'s (MSFT) Money and Intuit Inc.'s (INTU) Quicken - two personal finance software products - began having intermittent problems logging onto their bill-paying systems and completing transactions. The problem was a software glitch in CheckFree's new Genesis transaction processing system, which so far handles 21 of the company's 350 client banks. According to some figures, the system's problems could have affected 400,000 to 500,000 customers. CheckFree told The Wall Street Journal it was testing a new computer code that should restore service. Both Wells Fargo and First Union downplayed the number of customers that the outage affected. Officials at both banks said the majority of their online customers bank directly on the banks' Web sites, which were not affected by CheckFree's systems problems. For instance, only about 15% to 20% of Wells Fargo's 860,000 online banking customers use either Quicken or Microsoft Money software, said spokeswoman Wendy Grover. For those customers, she said, the bank has agreed to waive a month's worth of online banking fees if they had problems due to CheckFree's glitch. Meanwhile, Wells Fargo will hold discussions with CheckFree, which operates for the bank under an agreement that mandates a guaranteed level of service, Grover added. Elsewhere, First Union is negotiating with CheckFree about possibly waiving late fee charges for customers whose payments were delayed. Copyright (c) 1999 Dow Jones & Company, Inc. All Rights Reserved.