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Non-Tech : Iomega Thread without Iomega -- Ignore unavailable to you. Want to Upgrade?

To: David Colvin who wrote (9596)	5/4/1999 9:56:00 AM
From: Jock Hutchinson	Respond to of 10072

David: I do keep backups of all my important data--on my Zip disks--the same disks with which I am having a problem. Moreover if Dell is dead wrong, then Iomega needs to get on the stick, because none of the four people to whom I spoke at Iomega corrected this misinformation. Let me give you some further information and background. About two months ago I began noticing a clicking sound coming from my Zip drive, and I contacted one of the more knowledgeable members of this thread with a PM. He suggested I contact Iomega and Dell. Eventually Iomega told me that it did not sound like a COD problem, but rather it was a software problem, and that she (Kathy-the tech's name) advised me to download the drivers from Iomega's web site, which I did. Prior to downloading, I had been unable to locate the contents of my Zip drive. For a brief period of time after downloading the software, I was able to access the contents of my Zip drive, but once again the problem returned. Since I am an extremely busy person, I just ignored the problem, and merely saved the material on my hard drive. I also began to ignore what I believe were access violations due to my zip drive--especially when I booted up. The problem got worse, and it still hasn't abated, since I now have an extremely slow computer, which slowness directly correlates to the unloaded Zip drive repeatedly flashing its yellow light. So much for the past. As you suggested, I called Iomega yesterday and asked to speak to a supervisor about replacing my disks before I returned mine. She refused telling me that this was against the policy of Iomega. I further inquired about the possibility of Iomega's copying the material on my disks to clean disks in a way so that there would be no further compromise of my materials including any new Zip drive. She answered that Iomega didn't have the resources to do this--but not before she got very irritated with me for mispronouncing Jodie Glore's name. I pronounced it Glory--it is pronounced Glor Finally, I prevailed, and she agreed to a "one time exception" wherein she would send me the 28 disks if I provided her with a credit card number. I did. But I was so disgusted that I sent in the disks anyway. For the time being, I am left with only one copy of this vital information on my hard drive. Sorry David, but this just isn't the way for a first class company to run a railroad. It seems to me that Iomega was always a day late and a dollar short on this issue. They took forever to acknowledge the COD, and when they finally got around to doing so, they did a very poor job in providing suitable remedies. I for one will be dumping my stock in this company as soon as is practicable.