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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Elwood P. Dowd who wrote (60469)	5/4/1999 4:06:00 PM
From: Night Writer	Read Replies (2) \| Respond to of 97611

Cyberian Outpost Reauthorized by Compaq; Outpost.com Upholds Compaq's High Standards for Customer Service KENT, CT (May 4) BUSINESS WIRE -May 4, 1999--Cyberian Outpost, Inc. (NASDAQ: COOL), a leading global Internet retailer of computer products, today announced that the company has been reauthorized by Compaq Computer Corporation to sell its consumer line of computers from its online store, Outpost.com (http://www.outpost.com). Recognizing Outpost.com's record of high customer satisfaction and extensive focus on customer service, Compaq's reauthorization came as expected. Compaq's decision in February to suspend all online retailers stemmed from Compaq's desire to develop guidelines specifically designed for internet retailers which ensure a satisfactory buying experience. Outpost.com has always adhered to all of Compaq's requirements for selling the Presario product line. "Cyberian Outpost has complied with our policy that quality products deserve the best customer service," said Ray Robidoux, Vice President Sales and Marketing, U.S. Consumer Group, at Compaq. "Service is a key factor setting apart the best retailers, and we have reauthorized Outpost.com because they understand the importance of selling our products in a responsible manner." "We have always been committed to providing our customers with excellent customer service, and we're happy to see that Compaq is taking steps to ensure customers are guaranteed satisfaction across the Web," commented Darryl Peck, President and Chief Executive Officer of Cyberian Outpost. "This reauthorization confirms Compaq's confidence in Outpost.com's ability to meet and exceed Compaq's selling requirements. We provide the highest level of customer service for all manufacturers sold from our online store." The requirements of the Compaq program that Outpost.com adheres to include the following: a secure transaction environment, pre-sale support via the Web and via phone, phone support during business hours, 24-hour email support, and an option for customers to unsubscribe from promotional email campaigns In addition to Compaq's requirements for authorization, Outpost.com's customer service policies also include - TruePrice - Free Overnight Shipping in U.S. - A 30-Day Money Back Guarantee - 24-hour Ordering (Order until midnight Eastern Time for free overnight delivery of in-stock items). - 24-Hour Telephone Customer Service (Monday 8am - Saturday 5pm Eastern time) - Order Tracking About Cyberian Outpost A leader in global e-commerce since 1995, Cyberian Outpost, operates an Internet only superstore for computer products from its Web site Outpost.com (www.outpost.com), 24 hours a day, seven days a week. Outpost.com provides consumers and small businesses with superior selection, renowned customer service, quick and easy search capabilities, and product information on over 160,000 hardware, software, and accessory products at competitive prices. As part of its TruePrice policy, Cyberian Outpost offers free overnight shipping to all U.S. customers and provides international consumers with a variety of reasonably priced shipping alternatives. The company's auction site, OutpostAuctions (www.outpostauctions.com) allows domestic and international customers to bid on a variety of computer products. -0- kam/ny* CONTACT: Meredith Mansfield Connors Communications 212-807-7500 meredith@connors.com or Michael Tesoro Cyberian Outpost Inc. 860-927-8309 mtesoro@outpost.com

To: Elwood P. Dowd who wrote (60469)	5/4/1999 4:57:00 PM
From: QuentR	Read Replies (1) \| Respond to of 97611

El, The good news is that there is still a lot of buying interest out there or this stock would probably be in the teens. So the buying bias is keeping us from slipping further. Unfortunately there are a few more sellers out there. So the buyers keep asking for a lower price to get a better deal. The past few weeks, most days are more balanced with buyers and sellers. Institutional interest is about 2 or three times more buying interest than selling with 50% or less of total market. Today it is 5:1 with about 2/3 of the market. So on good days I report the increased buying interest. Half of the fall has occurred due to bad news, we woke up the next trading day and we found ourselves on a lower floor. The rest of the loss, the buyers are bidding down the price. The more buyers over time, this trend should reverse. Nothing profound here, the buying interest is part of the curse, since each buyer is trying to better the last buyer by getting a better price. With so many buyers around and lots of sellers to provide the stock the stock drops. If the sellers drew the line and said this stock is worth every bit of $35 and refused to sell lower, then we would be at $35. Right? In today's bull market, a lot of people on this tread say, I'll take my losses here and make it up on another stock. So everytime that happens the stock goes down. Is the stock worth less? I do not see it that way. However, if I want to sell it all I can get now is about $22. In 3 or 4 months, based on previous performance, IMHO we will be sporting better numbers.