Shopping.com Unveils Internet's First 125 Percent Satisfaction Guarantee
Innovative Features and AltaVista Integration Deliver
Unparalleled Online Shopping Experience
IRVINE, Calif.--(BUSINESS WIRE)--May 5, 1999-- Shopping.com ( shopping.com ), a
division of AltaVista Company, today redefined the Internet shopping experience by unveiling the
Internet's first 125 percent Satisfaction Guarantee. By establishing total customer satisfaction as the
No. 1 priority, Shopping.com intends to lead the Internet in providing a more trusted and satisfying
shopping experience, thereby eliminating a key barrier to online shopping.
Understanding that customer satisfaction and customer loyalty are paramount, Shopping.com has
implemented the first-of-its-kind 125 percent Satisfaction Guarantee. The policy is simple:
Shopping.com guarantees consumers will be satisfied with their shopping experience from the moment
they arrive at the site, from the selection and ordering process, to check-out to product delivery. If a
customer is unsatisfied for any reason within 30 days of purchase, Shopping.com will provide a full
refund, plus a Shopping.com gift certificate good for an additional 25 percent of the original purchase
price(1).
''Today, Shopping.com is redefining the value equation of online retailing,'' said Mike Rubin, vice
president and general manager, E-Commerce, AltaVista Company. ''For the first time on the Internet,
customers can combine great value and selection with the confidence that they will be completely
satisfied. We guarantee it.''
Focusing on customer satisfaction and unparalleled service, Shopping.com is the first true Internet
''MegaStore,'' boasting seven unique ''Superstores'' with a comprehensive selection of up to one million
name-brand products. In addition to outstanding service, Shopping.com now integrates AltaVista's
award-winning search technology, and features daily below-cost pricing of selected products.
Shopping Made Faster and Easier at Shopping.com, Linkage to AltaVista
Shopping.com customers can now experience the fastest and easiest way to shop for up to a million
different products through a powerful new search feature and the new intuitive browsing structure. By
integrating the award winning AltaVista search technology, Shopping.com customers can enter key
words and instantly be presented with a list of the most relevant products. Users can also refine their
search by simply clicking on one of Shopping.com's various merchandise departments, ranging from
consumer electronics to housewares to toys and gifts. As an example, a customer interested in Barbie
products enters ''Barbie'' and instantly sees a total of 138 products from eight different departments,
including books, movies, computer software, roller skates, collectable dolls, and music CDs.
This feature is made even more powerful by the integration of Shopping.com on search results pages at
altavista.com. AltaVista users can take advantage of this new link to Shopping.com,
providing a new level of speed and ease in finding products across a broad spectrum of product
categories. This new link, presented simultaneously with search query results, provides consumers the
opportunity to effortlessly go from searching the Internet to satisfying their shopping needs instantly.
Superior Pricing, Extraordinary Value
In addition to superior service, Shopping.com continues to emphasize value leadership. The new
Shopping.com Value Maximizer program, introduced today, uniquely offers Shopping.com buyers a
daily assortment of popular products available below cost. These specials are rotated daily, saving
consumers up to 65 percent off manufacturers' suggested retail pricing. The Value Maximizer program is
designed to stimulate frequent visits to the Shopping.com ''MegaStore'' and further build
industry-leading customer loyalty.
In addition, Shopping.com ensures customers get everyday low prices on its full range of inventory. To
reward frequent shoppers, Shopping.com offers the Maximizer Affinity program, where customers earn
bonus dollars on future purchases.
AltaVista Leads the Industry
AltaVista Company is a wholly owned subsidiary of Compaq Computer Corporation (NYSE:CPQ -
news). AltaVista combines three leading Internet properties:
-- AltaVista.com, the most powerful and useful guide to the Internet -- Shopping.com, the most
satisfying place to shop, 125 percent
Guaranteed -- Zip2.com, the leading provider of Internet platform solutions
for local media and e-commerce
AltaVista continues to build upon its heritage through extensive enhancements and industry-leading
partnerships to make its family of Internet properties relevant, fast and effective for Web users of all
proficiency levels. For more information, visit AltaVista's flagship sites at altavista.com or
av.com, shopping.com, and zip2.com.
Compaq Computer Corporation
Compaq Computer Corporation, a Fortune Global 100 company, is the second largest computer
company in the world and the largest global supplier of computer systems. Compaq develops and
markets hardware, software, solutions, and services, including industry-leading enterprise computing
solutions, fault-tolerant business-critical solutions, networking and communication products,
commercial desktop and portable products, and consumer PCs. The company is an industry leader in
environmentally friendly programs and business practices.
Compaq products are sold and supported in more than 100 countries through a network of authorized
Compaq marketing partners. Customer support and information about Compaq and its products are
available at compaq.com or by calling 1-800-OK-COMPAQ. Product information and reseller
locations are available by calling 800/345-1518.
Compaq, Registered U.S. Patent and Trademark Office. Product names mentioned herein may be
trademarks and/or registered trademarks of their respective companies.
(1) Limit of 3 purchases per year; $100 per purchase. Additional details can be found on the
Shopping.com site
Contact:
Compaq Computer Corporation
Eileen Quinn, 408/285-9272
eileen.quinn@compaq.com
or
Shandwick International
Steve Marchant, 617/266-8400
smarchant@shandwick.com
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