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Pastimes : ETRADE Sucks! -- Ignore unavailable to you. Want to Upgrade?

To: OFW who wrote (2383)	5/5/1999 10:08:00 PM
From: RickT	Read Replies (2) \| Respond to of 3262

A new low in ETrade customer service reponses: I'll summarize a long string of emails. I changed the names to protect the guilty. 1. I am experiencing a problem editing my portfolio. 2. 4/27 - I sent a note describing the problem. My note included my account number. 3. 4/27 - I received a reply from xxxx saying she'd like to help, but I didn't include my account number - EVEN THOUGH IT IS PLAIN AS DAY. 4. 4/28 I resend the note indicating my account number AGAIN - clear as day at the top of the note. 5. 5/5 Since I didn't receieve a repsonse in a week, I send the note again. 6. 5/5 I receive a response from yyyy confirming that my account number is what I stated. Yes, the response is: "We apologize for the confusion about your account number. Our records indicate that your account number is xxxx-yyyy." Of course, the problem is that I can't edit my portfolio. I know my account number... how else would I be logging on... But the real problem is the caliber of people that they hire...