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Non-Tech : E*Trade (NYSE:ET) -- Ignore unavailable to you. Want to Upgrade?

To: Jim B who wrote (6358)	5/5/1999 8:38:00 PM
From: Pullin-GS	Read Replies (1) \| Respond to of 13953

Sounds like Steve Marshall needs a lesson in customer relations.:-( Sorry to hear your leaving...my stock could have used your high-dollar ticket revenues on the upcoming earnings statements. <G> Good luck.

To: Jim B who wrote (6358)	5/7/1999 1:32:00 PM
From: Jim B	Respond to of 13953

TO ALL!!!! I have had lots of frustrations with the quality of ETRADE and have been looking for another provider... well, Steven Marshall finally called me this week... and showed me that ETRADE is in fact committed to retaining its customer. I don't think I've worked with a more pleasant, genuine customer service mgr and portions of my work life have been spent in his same position. I've been a loyal customer of Etrade despite all their problems for a couple years and have given them over $22,000 in commissions.. $2,000+ just in the last month... looks like I'll be remaining a customer for quite some time.. just goes to show that a sincere attitude and willingness to understand customers' feelings goes a long way. And no, we didn't get a cut in our commission rate... lol jim