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Technology Stocks : Booking Holdings (formerly Priceline) -- Ignore unavailable to you. Want to Upgrade?

To: mfgrep who wrote (1213)	5/6/1999 7:50:00 PM
From: Tom Hua	Read Replies (2) \| Respond to of 2743

Jason, thanks for the pre-market price update. I look forward to your report before the open tomorrow. Regards, Tom From the Street.com today: Suzanne Galante: I agree with your story At priceline.com, Flash Trumps Flexibility, but as someone who has attempted to use priceline, I have a few additional comments. Customer service is nonexistent. Need to actually talk to someone? I wasn't even able to find a phone number to call. I don't believe they have one. Most airlines now have a way, usually for a nominal fee, to let you change or cancel a ticket. Not priceline. You purchase a ticket, and that's it! This lack of flexibility makes priceline unattractive. priceline only allows one inquiry for a ticket price. Once my father submitted a request to fly at price X. I subsequently sent a request to fly at X plus. I received a curt email from priceline that a "request had already been submitted for this itinerary and I was only allowed one inquiry." Since my father and I only share last names, I believe this was a computer-generated message used to match last names. We use different ISPs and email. Needless to say, I didn't buy my ticket from priceline. In my opinion, priceline isn't even right for price bottom-dwellers. The lack of flexibility, inability to connect to a human being and one-shot inquiries make the system far too limited for my use. I suspect most people, in time, will agree with me. priceline is a good short, not purchase. -- Lynn Conant (received 5/5)