To: Rusty Johnson who wrote (26848 ) 5/7/1999 12:33:00 PM From: DJBEINO Respond to of 42771
5/06/99 - Compaq Media Alert: Compaq Receives Novell Service Excellence Award HOUSTON (May 6) BUSINESS WIRE -May 6, 1999--For the second year in a row, Compaq Computer Corporation (NYSE:CPQ) has been chosen to receive Novell's Support Connection Service Excellence Award. The award, presented at Novell's annual technology conference, BrainShare, recognizes Novell partners who consistently deliver high value to their customers and display exceptional commitment to supporting Novell products, continuing the education and training of support staff, and promoting customer satisfaction. In a letter notifying Compaq of the award, Novell's Michael Lyons, vice president, Americas Support Center, cited Compaq's commitment in keeping its engineers trained on Novell products and the outstanding performance of the Compaq Customer Support Center (CSC) as reasons for the award. During 1998, CSC staff resolved between 12,000 and 14,000 support calls per month from customers operating in Novell environments, but only 20 to 23 of those calls per month required collaborative assistance from Novell. The receipt of the Service Excellence Award further confirms Compaq's commitment to solving customers' multivendor interoperability issues by adopting the principles of the Global Technical Support Alliance (GTSA) between Compaq and Novell. "GTSA principles ensure success for both Novell and Compaq by emphasizing vendor neutrality, technical expertise and thorough incident management," says Compaq's Fran Delaney, vice president, North America Customer Services, Compaq Services Group. "These principles also promote a high level of customer satisfaction by enabling Compaq and its partners to work as a team and minimize the complexities of multivendor product support." Company Background Founded in 1982, Compaq Computer Corporation is a Fortune Global 100 company. Compaq is the second largest computer company in the world and the largest global supplier of personal computers. Compaq develops and markets hardware, software, solutions, and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programs and business practices. Compaq products are sold and supported in more than 100 countries through a network of authorized Compaq marketing partners. Customer support and information about Compaq and its products are on the World Wide Web at compaq.com and are available by calling 1-800-OK-COMPAQ. Product information and reseller locations are available by calling 1-800-345-1518. Compaq, Registered U.S. Patent and Trademark Office. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies