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To: JayPC who wrote (9303)	5/8/1999 5:25:00 PM
From: lnkennedy	Respond to of 29970

Not just Shaw, Comcast is running a tight ship too. My first six months were loaded w/ problems, early '98, but they were all resolved timely and w/ plenty of manpower. I think I was the first on the block; they spent a lot of time at the pole the first few outages. Can't say the same thing over the years w/ their general ca tv service. lnk

To: JayPC who wrote (9303)	5/8/1999 6:05:00 PM
From: Frank A. Coluccio	Respond to of 29970

Flashback time. July 1976. The headline reads: "AT&T Launches Digital Data Service With Unprecedented Error Performance in Twenty-Four Cities. Will Reach Seventy-Two Cities by Year End AT&T is doing extraordinary things to elevate its new service to unheard-of levels of quality, availability and reliability. The company boasts half-hour trouble clearing times for businesses when problems are found to be in the central office, and two-hour clearing times when outside plant is involved. Fast Forward to 1999. Last month I had a critical digital data service to the southwest go down, and it took a week to fix. No one knows what to do with a DDS circuit now, since it is no longer a matter to be dealt with within a single carrier's purview. I was told that seven carriers each had a hand in that fiasco. Fifteen years ago, it would have only been three. Twenty-three years ago, it would have only been one.