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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Mike Devour who wrote (2106)	5/10/1999 11:19:00 AM
From: Mike Devour	Read Replies (1) \| Respond to of 17977

I want to report problem resolution. I waited less than 15 minutes on hold (yes, they actually let you hold, now, which is an improvement), before getting through to a kindly gent named Paul. He put me back into the system, and about 20 minutes later I was on the air with QCharts again. Happily, I just happened to be all in cash this AM, so I wasn't pulling my hair out just yet. Paul's response to my probing suggests they are indeed adding staff and setting up some arrangements to deal with the e-mail support backlog. I'm disappointed that the subscription folks didn't bother to notice I was a qcharts subscriber before turning off my "free" 90 day trial "Plus" subscription (and everything else!), but I'm happy to say I was able to get through and back up with a minimum of pain. Mike