NOW CPQ WORKS FOR CISCO!! Compaq to Resell GeoTel Call Routing & CTI Software Products Worldwide-
LOWELL, Mass.--(BUSINESS WIRE)--May 11, 1999--GeoTel Communications Corporation (NASDAQ:GEOC - news),a leading provider of customer-interaction software solutions for mission-critical call center applications, and Compaq Computer Corporation (NYSE:CPQ - news), a leading network and systems integrator for the communications industry, announced a four-year reseller agreement enabling Compaq to distribute GeoTel's full product suite and provide system integration services in the U.S., Canada, Europe, Japan and Australia.
Under the agreement, Compaq Services will resell and integrate GeoTel's products into its call center solutions to link customer-premises or network-based telephony components with a customer's front office or customer relationship management applications. The agreement will leverage Compaq's global sales and service reach and presence in most of the world's largest network service providers, while providing Compaq additional new capabilities to serve the needs of any customer with global, distributed call centers.
Compaq Services will serve as a licensed, certified distributor and systems integrator for GeoTel's flagship Intelligent CallRouter(tm) (for premises-based, multi-site call centers), Network Intelligent CallRouter(tm) (for network-service-provider deployments) and Site ICR (for single-site call centers), as well as for GeoTel's suite of comprehensive network-to-desktop CTI products. As a GeoTel distributor, Compaq Services will sell, install and support the solutions and act as a systems integrator for customers seeking to deploy a joint Compaq/GeoTel solution.
''Our partnership with GeoTel will provide customers with powerful resources for planning, deploying and managing customer-interaction environments and help them achieve a higher level of customer service, increased selling capabilities, and more effective use of their call center resources,'' noted Sultan Zia, vice president, Communications Industry Solutions, Compaq Services.
''This alliance provides extensive worldwide coverage for Compaq and GeoTel through the delivery of industry-leading software, hardware and systems integration options,'' said Lou Volpe, senior vice president of worldwide sales and marketing, GeoTel Communications. ''Compaq selected GeoTel's family of software products because of its advanced capabilities both in the network as well as our CTI functionality at the desktop. We anticipate that the agreement will create business opportunities for both companies while supporting the increasingly widespread adoption of GeoTel call routing and CTI solutions.''
About GeoTel Communications
GeoTel Communications Corporation (NASDAQ:GEOC - news), with headquarters in Lowell, Mass., is a leading global
provider of customer-interaction software solutions for mission-critical call center applications. The Company's full-featured
Computer Telephony Integration (CTI) products create an enterprise-wide customer-interaction platform by integrating
multi-vendor networks, automatic call distributors, voice response systems, databases, desktop applications and other
resources. Solutions are provided for single-site, multi-site and network service provider deployments. GeoTel customers
include some of the world's largest users of telecommunications and technology services. The Company's software is
distributed via a direct sales organization with offices throughout the U.S., Europe and Asia-Pacific, and through selected
business partners. GeoTel product and Company information is located on the World Wide Web at geotel.com.
Statements in this press release that are not based on historical facts, such as statements regarding GeoTel's business outlook
and customer orders, may be considered forward-looking statements that involve risks and uncertainties. The Company's
actual results may differ materially from the results discussed in these forward-looking statements. Factors that could cause or
contribute to such differences include, without limitation, changes in the market, new products and announcements from other
companies, changes in technology, the impact of competitive products and pricing, and the timely completion of the previously
announced transaction with Cisco. Additional information on the factors that could affect the Company's financial results is
included in the Company's amended 1998 Form 10-K and other Company reports which are filed with the Securities and
Exchange Commission.
Copyright (c) 1999 GEOTel Communications Corporation. All rights reserved. GEOTel, Intelligent CallRouter, Pre-Routing
and Post-Routing are trademarks of GeoTel Communications Corporation registered in the United States and other
jurisdictions. Network Intelligent CallRouter, Site ICR, GEOTEL stylized logos and all product names in the GEOTEL product
family are trademarks of GEOTEL Communications Corporation. All other company and product names are trademarks or
registered trademarks of their respective holders.
Contact:
GeoTel Communications Corp.
Nancy Pieretti, 978/275-5149
nancyp@geotel.com
or
Nancy Herzog, 978/275-5115
nancyh@geotel.com |
