Telcos To Save $23 Billion In Billing/Customer Care Costs By Migrating Customers' Bills To The Internet
08:09 a.m. Jul 12, 1999 Eastern
PALO ALTO, Calif.--(BUSINESS WIRE)--July 12, 1999--By 2005, the telecommunications industry will save $23 Billion on billing and customer-care costs by moving customers to the Internet and away from paper bills and telephones, according to a new business intelligence service from Killen & Associates. The yearly savings will continue to grow as telcos complete the migration of businesses and consumers to electronic bill presentment and payment (EBPP).
Of the telco customers, 9% will receive their bills electronically, and 15% will pay electronically in the year 2000, according to the research firm. These numbers will surge to 70% of customers viewing electronic presentments and 80% making electronic payments in the year 2005.
"As soon as residential and business consumers get online to view and pay their bills, they will start to use highly efficient self-service customer-care systems that the telcos and their suppliers are developing," said Karl Duffy, Vice President, Telecommunications Services. That is when the savings will really start to pile up. AT&T, BCE (Canada), and MCI WorldCom, are a few of the telcos that are racing to deploy EBPP and offer Internet-based customer-care services.
The Killen business intelligence service, "Telcos and EBPP: When it Comes to Making Money," enables telcos to evaluate where they stand, vis-a-vis competitors, and the industry in the race to utilize the Internet to save on billing, payments, and customer-care costs. The subscription service includes reports on the EBPP plans of over 50 global telcos including, Cable and Wireless, GTE, KPN Telecom, and Singapore Telecom. Ten case studies focus on individual telcos with EBPP already in place. These include MCI WorldCom, Deutsche Telekom, NTL Internet, BCE, Telstra, and Hongkong Telecom. The service provides telcos with the insights they need to select winning partners. More than 50 EBPP suppliers are profiled including AMS, BlueGill, CheckFree, eDocs, EDS, First Union, GTE, LaserCom, Novazen, TransPoint, and Wells Fargo.
Killen & Associates is a leading market research and consulting company whose studies, video interviews, and subscription services enable clients in the telecommunications, banking, financial services, utility, and information technology industries to identify business opportunities created by technology advances, public policy changes, and market forces.
For additional information visit killen.com or, Contact: Karl Duffy, karl@killen.com, tel: 650 617-6130, fax: 650 617-6140.
Copyright 1999, Business Wire
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