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To: SAMS BONE who wrote (39700)	5/12/1999 2:54:00 PM
From: JakeStraw	Read Replies (1) \| Respond to of 120523

SBAS - Name one???

To: SAMS BONE who wrote (39700)	5/12/1999 3:22:00 PM
From: SAMS BONE	Respond to of 120523

SILK---signs deal with PCLN MANCHESTER, N.H.--(BUSINESS WIRE)--May 12, 1999--Silknet Software, Inc. (NASDAQ:SILK - news), today announced that Priceline.com (NASDAQ:PCLN - news) has purchased Silknet eCommerce(TM) and Silknet eService(TM) to provide Priceline.com's customers with personalized shopping and online customer service support. Terms of the sale were not disclosed. Priceline.com enables consumers to save time and money by naming their own price for a variety of travel, automotive and personal financial products. ''Silknet's products provide us with scalable customer service and support tools that enable Priceline to cost effectively enhance our customers' experience as we grow our customer base,'' said Ron Rose, vice president, corporate strategy and operations, at Priceline.com. ''We are pleased to announce this relationship with Priceline.com,'' said Jay Wood, president and CEO of Silknet Software. ''Priceline.com is clearly a leader in recognizing the importance of providing a unified customer experience on the Web and we look forward to working with them.'' Silknet eService is a comprehensive customer service application that enables a company to provide customer self-service and collaboration using the Web, email, the telephone and other messaging media. Silknet eCommerce is an application to create an electronic storefront using Microsoft's Site Server Commerce Edition engine combined with the Silknet eBusiness System(TM). About Silknet Software Silknet provides software that allows companies to offer personalized marketing, sales, electronic commerce and customer support services through a single, company-tailored Web site interface. Silknet's products enable a company to deliver these services to its customers over the Web through real-time collaboration and customer self-service. Silknet's products allow a company to coordinate its interactions with customers by integrating a variety of communications media, such as the Web, email and telephone. Silknet's software can capture and consolidate data derived from all these sources and distribute it throughout a company and to its partners to provide a single view of a customer. Silknet Software is traded on the NASDAQ/NMS under the symbol SILK. More information on the company can be found at silknet.com. Silknet eCommerce, Silknet eService and Silknet eBusiness System are trademarks of Silknet Software. All other trademarks are the property of their respective holders. Any statements contained in this press release that do not describe historical facts may constitute forward looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from current expectations include the following: fluctuations in customer demand; the Company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets; the risks associated with competition; the risks associated with international sales as the Company expands its markets; and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission filings, including but not limited to those appearing under the caption ''Risk Factors'' in the Company's Prospectus dated May 5, 1999.