To: Robert Rose who wrote (1285 ) 5/14/1999 9:57:00 AM From: B. A. Marlow Read Replies (1) | Respond to of 2743
Thanks, Robert. Shorts not too entertaining? <g> See your question about PCLN "subsidies" was answered. It's that simple. Conventional wisdom says AMZN's just an e-tailer, and a low-margin one at that. But retailing isn't really what AMZN's about. In the end, it's selling a convenient, predictable and rewarding customer experience. After all, someone else will always have a lower price. Did you see how fast AMZN got into the music and video business 9 months or so ago? Amazing. Now, all of a sudden, it's into gifts, e-cards, pharmacy stuff and auctions (for which 8 million AMZN customers are pre-registered!). Pretty soon, it'll be groceries, weddings, divorces and funerals, maybe even a portal. A veritable Mall of America, this Bezos. So the AMZN model looks a lot like that of a shopping center developer. "Build it and they will come." Some day, AMZN will make a lot of money. See previous post for PCLN's simple definition of "demand-collection". As to the EBAY comparison, if you've bid for something at EBAY, did you wonder whether you'd get what you expected in the advertised condition? Maybe you priced this uncertainty into your bid, but maybe you scored nothing if you did. PCLN avoids this and other EBAY limitations. PCLN will concentrate its attention on designated goods and services categories and become a "Big Box" for them. Retailers call this phenomenon a "category killer." There will be some limitations associated with bidding at PCLN, but they'll always be defined and you'll know in advance whether or not you can handle them. PCLN can't be Tiffany's. If you can't accommodate many limitations, you can at least know what you're in for--and get a quick answer. And if you can't handle any, you'll go elsewhere for a price-certain--above the "priceline," so to speak. PCLN's ability to reconcile supply and demand (while protecting vendors from "channel conflicts" and cannibalization) should bring you back for the same item time and time again, even if you're a low-baller. PCLN becomes a "must try" for just about everything it offers. With EBAY, you might find what you want (or something else that's interesting), or you might not. You don't go to PCLN to window-shop, you go to get the job done on a budget. So PCLN's primary advantages as a business model are the power of product and service concentration, large volumes, control over buyer cognitive dissonance (you won't confront the awkward decision of whether to buy the EBAY "i-Escrow service"), great flexibility and the potential for repeat business. As PCLN rolls out its program, its margins should outperform EBAY's as well. BAM P.S. Long PCLN; no position in AMZN or EBAY.