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To: bargainman who wrote (8200)5/13/1999 1:25:00 PM
From: Robert Rose  Respond to of 19700
 
Nevertheless, it does appear that a first-tier inet company is partnering with a second tier pc company.

My view is colored by my personal experience: my Gateway motherboard had to be replaced 24 hours after I bought it, customer support was spotty, and Gateways's isp service was the biggest joke on this planet (living on the left coast i could only get through from midnight to 6 am, would get timed out if my SI post took longer than 15 minutes to compose - doubt i would be posting now if i were still with them). But then again, i've even heard horror stories about Dell pc's. I remember the good old days with my Compaq 386 - worked like a charm for 3 years. Never had to call Customer Support once. Fierce price and feature competition has eroded product quality for all pc manufacturers, i fear.



To: bargainman who wrote (8200)5/13/1999 2:00:00 PM
From: PDL  Read Replies (1) | Respond to of 19700
 
Bargainman:

Gateway is also much more of a consumer focused company as opposed to Dell (small and large business focused). And Gateway sees much more of their future tied to internet services as opposed to selling boxes. I think it's a good match -- and I suspect it's also non-exclusive.