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To: DRRISK who wrote (61311)5/14/1999 11:19:00 AM
From: John Koligman  Read Replies (1) | Respond to of 97611
 
DRRISK - You have a good memory. Gerstner did buy some stock on the open market, but it was not really all that much, I think he bought 25k shares when it was in the dumper. Symbolic, but a good move. The
CFO you are referring to was Jerome York. He was a cost cutter that first did his 'magic' at Chrysler when it was in deep trouble, then at IBM for a couple of years. Some news today on a new effort by IBM to sell PC's later this year...

John

IBM eyes new way to sell PCs
By Brooke Crothers
Staff Writer, CNET News.com
May 13, 1999, 8:15 a.m. PT

IBM is planning new ways to sell its consumer PCs, affirming a new sales model
pioneered by a cottage industry of start-up companies.

IBM is expected to introduce a new sales scheme later this year which mirrors in some
respects methods now being employed by a small group of start-up companies, said an
IBM executive. These companies include Gobi, Microworkz, and DirectWeb.

Those companies sell PCs not as stand-alone boxes but as a component in a larger
Internet package of technologies and services.

"You'll see us come out with a [new] business model. This is the result of an evaluation of
how people will buy PCs in the future," said John McAdaragh, vice president of worldwide
marketing at IBM's Aptiva consumer group.

Start-up Gobi, for example, offers a "free" PC as part of a monthly Internet service fee and
Microworkz does essentially the same thing by offering an inexpensive PC with free
Internet access for a year. But the common theme of these new offerings is that the PC is
relegated to a supporting role as the appliance that delivers the Internet to the user. That's
in sharp contrast to the feature-laden, jack-of-all-trades PCs of the past.

"One of these companies could turn out to be the next
Dell--or IBM and Dell could squash these start-ups," said
Schelly Olhava, an analyst at International Data Corporation.
Olhava said that Gateway already offers this sales model to
some extent with its YourWare lease program.

"When IBM says 'end of the PC era' it means end of the
stand-alone PC era. Everything is connected now," said
McAdaragh.

But whatever form it takes, IBM sees the writing on the wall.
"Something is going to happen here," McAdaragh said. The
consumer division has been studying this business model
since 1997, he said, but could not execute it because "the
minimum system was at a much higher price point." But
costs have come down enough now, he added.

In the near future, IBM will also launch a low-cost Aptiva PC offered with a new a financing
option, he said. McAdaragh will not technically describe it as a lease--since it is still in the
planning stage--but described it as an "installment" payment option.

The computer offered with this deal would be a successor to the $599 PC IBM introduced
last fall, said McAdaragh. IBM has sold out of this unit and no longer ships it.

IBM is also looking into new designs to attract consumers in the face of the success of
Apple Computer's iMac. McAdaragh said IBM has done much research on the appeal of
the iMac. "People want freedom of color," he said, though research has shown IBM that
many don't like the limited ability to add options, he said.

IBM is also looking at ways to "give customers back as much of the desktop space as
possible," he said. IBM is studying an all-in-one design that houses the computer's
electronics in an LCD monitor, he said. IBM has been offering a design like this in Japan
already.

"We believe [this design] would be very important for the consumer space and the small
business market," he said. He pointed out that IBM already offers an Aptiva S series
model that offers desktop-space-saving options. It comes with a sleek LCD monitor that
can swing on a long arm, accompanying speakers, and a keyboard.

As IBM shifts to new business models it is also partially repositioning Aptiva for the small
business market where traditionally IBM commercial PCs have been offered. "Aptiva is
now positioned more squarely in very small business," McAdaragh said.

Also, IBM, like Dell, Gateway and others, is trying to differentiate itself with support and
services. IBM says, for instance, that its "owner privilege, post-purchase" support, where it
provides software updates for its computers on the Web, gets about 200,000 downloads a
month.

In related news, IBM today said it would offer 22 new home entertainment titles this fall for
families and children including World Book and Brain Quest.